Does Drake Circus have a vistors code or code of conduct?

Open Today

09:00 - 18:00

At Drake Circus our aim is to provide a safe, family friendly focussed environment. The following policies are in place in order to ensure that everyone enjoys their visit.

To maintain a family environment Drake Circus will not permit:

  • Any actions that may be perceived as intimidating, for example the wearing of motorcycle helmets and hoods, or groups of youths (male or female) loitering either in the centre or restaurant areas or in the surrounding footpaths and car parks. Please note that truancy will be reported to the relevant authority.
  • Unsociable behaviour, including swearing, shouting or behaviour that could be detrimental to a family environment.
  • Dogs behaving unacceptably (in general, orderly dogs on leads can access the common areas of the Centre; we do reserve the right to request that these are removed should behaviour be deemed unacceptable, or no longer in keeping with a safe and orderly environment).
  • Shirts and shoes not being worn.

 

To guarantee customers enjoy their visit to Drake Circus, we do not allow the following:

  • Leafleting, canvassing or conducting any interviews and surveys within the centre or car parks.
  • Busking or unauthorised selling of goods in the Centre or car parks.
  • Blocking access to Retail Units, corridors or parking areas.

 

To ensure the health & safety of our visitors the following are strictly prohibited:

  • Smoking (including e-cigarettes) inside the Centre or Car Parks.
  • Cycling, roller blading, micro scooters and skating in the Centre or Car Parks.
  • Running, climbing or sitting on any escalator, balustrade, barrier, fence or railing.
  • Prams are not allowed on the escalators
  • Filming and photography is not permitted unless authorisation is granted by Centre Management in advance. The use of tripod equipment is not permitted.

 

The following legal condition must be adhered to:

  • Alcohol is only to be consumed within premises that hold a relevant license.
  • Customers must stay within the boundaries of the premises that they have purchase their drink from.

 

Drake Circus is private property and reserves the right to refuse entry to, or remove any persons from its property.

Failure to adhere to the Visitor Code of Conduct may result in a ban from the premises.

 

General opening times

Monday
09:00
-
18:00
Tuesday
09:00
-
18:00
Wednesday
09:00
-
18:00
Thursday
09:00
-
20:00
Friday
09:00
-
18:00
Saturday
09:00
-
18:00
Sunday
10:30
-
16:30
Bank Holiday Monday
10am
-
5pm
Christmas Day
Closed
-
-
Easter Day
Closed
-
-

Store opening times may vary. Food will be open later – please check retailer websites for further details.

Additional opening times

Store opening times at Drake Circus Plymouth may vary. Food will be open later – please check retailer websites for further details. Please note the centre will be closed on Easter Day and Christmas Day. 

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Drake Circus
1 Charles Street
Plymouth
Devon
PL1 1EA
01752 223030
  • Car

    Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

  • Train

    Drake Circus is a 10 minute walk from the station and there are regular bus services to and from Plymouth train station.  Taxi stands can be found at Old Town Street. 

  • Bus

    Plymouth City Centre is served by Citybus and Stagecoach.  All operate in most areas of Devon and Cornwall.  There are many bus stops situated on Charles Street, all giving direct access to Drake Circus. Plymouth Coach Station is a 0.3 miles’ walk away from the centre.  Plymouth also operates a park and ride scheme with car parks at Coypool, Milehouse, and George junction.  For more help, contact www.plymouth.gov.uk

Facilities

ATMs are located on the Lower Mall and at the Food Court

Our car park is open from 6.30am - 1am.


There are 1,270 parking spaces including bays for disabled drivers and parents with children situated on Levels 1, 2 and 3. Please note that disabled spaces are for blue badge holders only and you must display your badge. There is a 2m height restriction for the car park.


Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00


Customers can park for just £4 if arriving at 4pm and leaving before 1am.


You can also park overnight from 5.00pm until 10.00am the following day for £5. 


We are proud that our car park has been issued the Park Mark, an award given by the Police for achieving the standards of the Safer Parking Scheme, designed to reduce crime in car parks.


The nearest car parks for accessible vehicles over 2m are St Andrew St/Whimple Street, Guildhall and North Hill.

You can buy Drake Circus Gift Cards from the Customer Service desk which is located on the Food Court / Car Park Level 1 in the centre, or if you would prefer to purchase online, then please click here.

Gift card amounts available to purchase range from £5 up to £500, and you will be able to use the gift cards in all shops at Drake Circus with the exception of EE, Spud-u-like, Fuel Juice, Regus and Krispy Kreme.

Information Pods featuring live bus timetables and electronic centre guides are located throughout the centre

Children's rides are located on all levels apart from Car Park Level 2

We have installed the award winning, secure device charging system Chargebox at Drake Circus.

Chargebox provides a secure and private way to charge your devices. It's simple, reliable, convenient and it's FREE!

You can find the Chargebox units on the food court level near to the toilets.  

Photo booths are located on the Lower Mall, Old Town Street and on Car Park Level 2

Recycling facilities are located throughout the centre

Public toilets are available on the Lower Mall and at the Food Court. 

We also have a special care room which has specialist equipment for disabled people.

 

Accessibility

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

Drake Circus offers step-free access and easy-to-use lift facilities to all levels

In order to hire a scooter or wheelchair from the team at Drake Circus, customers must be members of Shopmobility already.

To register, visit: Access Plymouth, Mayflower East Car Park, Mayflower Street, Plymouth, PL1 1QJ. More info is available on the website: http://www.accessplymouth.co.uk/

When registering, there is a 12 month registration fee of £12. For more information, call 01752 600633. 

When visiting Drake Circus, powered scooters and manual wheelchairs are available to hire at the centre on Level 2 of the car park. There is a £4 usage charge and only registered members can hire powered scooters. 

Services

A number of stores within Drake Circus offer a Click & Collect service - please see individual store pages under the 'Shops' tab for more information.

Lost & Found is located at our Customer Service Desk at the Food Court

Free Wi-Fi available throughout Drake Circus

Download centre map