Facilities

Customer notice: We’re conducting essential maintenance works on Level 5 of our car park across the next few weeks, and the level will be closed off during this time. When the car park reaches full capacity during this time, we’re asking customers to consider parking in The Barcode car park instead. We apologise for any inconvenience caused and thank you for your patience whilst we conduct these essential works.

Our Car Park opening hours can be found here.

There are 1,270 parking spaces including bays for disabled drivers and parents with children situated on Levels 1, 2 and 3. Please note that disabled spaces are for blue badge holders only and you must display your badge. There is a 2m height restriction for the car park.

The car park’s tariffs are:

Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00

Customers can park for £4 if arriving after 5pm and leaving before the car park closes.

You can also park overnight from 5.00pm until 10.00am the following day for £5. 

We are proud that our car park has been issued the Park Mark, an award given by the Police for achieving the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

Car park postcode is PL1 1EA - entrance off Charles Street.

The nearest car parks for accessible vehicles over 2m are St Andrew St/Whimple Street, Guildhall and North Hill.

There are more than 400 car park spaces and six electric car charging points located within The Barcode car park.

Our electric car charging points are located on the Upper (Yellow) level.

Our Car Park opening hours can be found here.

The car park’s tariffs are:

Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00

Customers can park for £2 if arriving after 5pm and leaving before the car park closes

Car park postcode is PL1 0BY - entrance off Bretonside.

There are five electric car charging points on the Upper (Yellow) level of The Barcode car park provided by Genie Point.

To register for an account with Genie Point and for more information on how to use the charging points, please visit geniepoint.co.uk.

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

Drake Circus has launched the Hidden Disabilities Sunflower, to support more than 10 million people living in the UK that have a hidden disability.

To find out more visit our Hidden Disabilities page.

Drake Circus and The Barcode offer step-free access and easy-to-use lift facilities to all levels.

To help us maintain social distancing, the Shopmobility service is currently only available for existing customers until we are able to provide familiarisation sessions that allow for safe social distancing. This will be reviewed on an ongoing basis and amended as soon as is feasibly possible.

Mall seating is available to use throughout the centre.

Recycling facilities are located throughout the centre

For your safety, our water fountain has been temporarily switched off. We'd like to thank you for your continued understanding and patience at this time.

The Amazon collection lockers located within Next are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

ATMs are located on the Lower Mall and at the Food Court - applies to Drake Circus only.

A number of stores within Drake Circus offer a Click & Collect service - See full list of stores offering this service.

Please consider downloading the Glide app for contactless payment via your phone and to avoid any queues.

If you find a lost item within the public areas of the mall, please hand it to a member of our team. If you have lost an item in the public areas of the mall please call 01752 223030 or email info@drakecircus.com. If you have lost an item in one of our stores, please contact the store directly.

CUSTOMER NOTICE: As of 27th May 2021, the Drake Circus Gift Card is no longer available to purchase.

Existing gift cards can be used at participating stores up until the expiry date on the back of the card.

Many of our stores and restaurants offer their own gift cards - you can find a full list here.

Please note, not all of our stores accept the Drake Circus Gift Cards. Those which do not are: EE, Regus, Krispy Kreme, Number One Currency, O2, Sky, Three and Cineworld. The Drake Circus Gift Card is also accepted in the following stores outside of the shopping centre, on Old Town Street at: Cotswold, Ann Summers, GAME, Billabong and Warren James.

Customers can check the balance of their existing card at www.getmybalance.com, by calling the number on the back of their gift card, or by calling our Customer Service Desk on (01752) 223030.

Gift cards are valid for 12 months from the date of purchase. The date of purchase is written on the back of the card and terms and conditions apply.

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

Our toilets, including disabled toilet and baby changing facilities, are located on the Lower Mall (opposite No. 1 Currency) and on the Upper Mall (between American Fruity and SpudULike by James Martin). 

Our disabled toilets can be found in the following locations:

• First Floor, Food Court – two disabled toilets (no radar key required) which are both fitted with handrails.
• First Floor, Food Court – a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
• Lower Ground Floor – two disabled toilets (no radar key required) which are both fitted with handrails.​​​
• 24-hour walkway – one disabled toilet (no radar key required) which is fitted with handrails.

All our disabled facilities have signs to highlight that not all disabilities are visible.

Our First Floor toilets are open from 08:30 - 18:30 Monday to Friday (including Bank Holiday Mondays), 08:30 - 20:00 Thursday and 09:00 - 17:30 on Sunday.

Our Lower Mall toilets are open from 08:00 - 19:00 Monday to Friday (including Bank Holiday Mondays), 08:00 - 20:30 Thursday and 09:30 - 18:00 on Sunday.

If you are cycling to Drake Circus, there are bike racks available on Cornwall Street outside the M&S Foodcourt entrance. There are also bike racks available at Level -2 of The Barcode in the lift lobby.