Facilities

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

Drake Circus has launched the Hidden Disabilities Sunflower, to support more than 10 million people living in the UK that have a hidden disability.

To find out more visit our Hidden Disabilities page.

Drake Circus and The Barcode offer step-free access and easy-to-use lift facilities to all levels.

To help us maintain social distancing, the Shopmobility service is currently only available for existing customers until we are able to provide familiarisation sessions that allow for safe social distancing. This will be reviewed on an ongoing basis and amended as soon as is feasibly possible.

To help us maintain social distancing our mall seating has been temporarily reduced. We'd like to thank you for your continued understanding and patience at this time.

Recycling facilities are located throughout the centre

For your safety, our water fountain has been temporarily switched off. We'd like to thank you for your continued understanding and patience at this time.

Our Car Park opening hours can be found here.

To help us maintain social distancing, there is currently a one-way system in place in our car park for pedestrians.

The car park stairwell within the mall is temporarily to be used to go down only.

When shoppers are leaving the centre, they should pay for parking at the First Floor (Food Court) pay machines or those located in the car park on this level.

Shoppers can then exit the centre via the First Floor car park and follow signage to the Marks & Spencer stairwell. From here, shoppers can access car park levels 2-5 via the stairs or lift, which are both ‘up’ only.

New signage is in place to help everyone to follow this guidance.

We ask that customers please give lift priority to those most in need.

There are 1,270 parking spaces including bays for disabled drivers and parents with children situated on Levels 1, 2 and 3. Please note that disabled spaces are for blue badge holders only and you must display your badge. There is a 2m height restriction for the car park.

The car park’s tariffs are:

Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00

Customers can park for £2 if arriving after 5pm and leaving before the car park closes.

You can also park overnight from 5.00pm until 10.00am the following day for £5. 

We are proud that our car park has been issued the Park Mark, an award given by the Police for achieving the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

The nearest car parks for accessible vehicles over 2m are St Andrew St/Whimple Street, Guildhall and North Hill.

There are more than 400 car park spaces and five electric car charging points located within The Barcode car park.

Our Car Park opening hours can be found here.

The car park’s tariffs are:

Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00

Customers can park for £2 if arriving after 5pm and leaving before the car park closes

The Amazon collection lockers located within Next are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

ATMs are located on the Lower Mall and at the Food Court - applies to Drake Circus only.

A number of stores within Drake Circus offer a Click & Collect service - See full list of stores offering this service.

The Collect+ service offered by McColl's is currently unavailable. We'd like to thank you for your continued understanding and patience at this time.

Please consider downloading the Glide app for contactless payment via your phone and to avoid any queues.

If you find a lost item within the public areas of the mall, please hand it to a member of our team. If you have lost an item in the public areas of the mall please call 01752 223030 or email info@drakecircus.com. If you have lost an item in one of our stores, please contact the store directly.

Our charging lockers are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

Our vending machine is temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

CUSTOMER NOTICE: As of 27th May 2021, the Drake Circus Gift Card is no longer available to purchase.

Existing gift cards can be used at participating stores up until the expiry date on the back of the card.

Please note, not all of our stores accept the Drake Circus Gift Cards. Those which do not are: EE, Regus, Krispy Kreme, Number One Currency, O2, Sky, Three and Cineworld.
The Drake Circus Gift Card is also accepted in the following stores outside of the shopping centre, on Old Town Street at: Cotswold, Ann Summers, GAME, Billabong and Warren James.

Customers can check the balance of their existing card at www.getmybalance.com, by calling the number on the back of their gift card, or by calling our Customer Service Desk on (01752) 223030.

Gift cards are valid for 12 months from the date of purchase. The date of purchase is written on the back of the card and terms and conditions apply.

If you have a gift card that expired during lockdown, please email cardsupport@emlpayments.com with the long number from the back of the card, once the card has expired.

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

To help us maintain social distancing and manage queues, the toilets on our Lower Mall are currently Male only. The toilets on the First Floor are currently female only. Our disabled facilities are open as usual.

These include:

• First Floor, Food Court – two disabled toilets (no radar key required) which are both fitted with handrails.
• First Floor, Food Court – a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
• Lower Ground Floor – two disabled toilets (no radar key required) which are both fitted with handrails.​​​
• 24-hour walkway – one disabled toilet (no radar key required) which is fitted with handrails.

All our disabled facilities have signs to highlight that not all disabilities are visible.
 

If you are cycling to Drake Circus, there are bike racks available on Cornwall Street outside the M&S Foodcourt entrance. There are also bike racks available at Level -2 of The Barcode in the lift lobby.