To help us maintain social distancing and manage queues, the toilets on our Lower Mall are currently Male only. The toilets on the First Floor are currently Female only.
We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
We also have a special care room which has specialist equipment for disabled users.
The Drake Circus car park and 24-hour walkway will be open from 7am until 8pm Monday - Saturday, until 9pm on Thursday and until 6pm on Sunday.
To help us maintain social distancing, there is currently a one-way system in place in our car park for pedestrians.
The car park stairwell within the mall is temporarily to be used to go down only.
When shoppers are leaving the centre, they should pay for parking at the First Floor (Food Court) pay machines or those located in the car park on this level.
Shoppers can then exit the centre via the First Floor car park and follow signage to the Marks & Spencer stairwell. From here, shoppers can access car park levels 2-5 via the stairs or lift, which are both ‘up’ only.
New signage is in place to help everyone to follow this guidance.
We ask that customers please give lift priority to those most in need.
There are 1,270 parking spaces including bays for disabled drivers and parents with children situated on Levels 1, 2 and 3. Please note that disabled spaces are for blue badge holders only and you must display your badge. There is a 2m height restriction for the car park.
The car park’s tariffs are:
Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00
Customers can park for £2 if arriving after 5pm and leaving before the car park closes.
You can also park overnight from 5.00pm until 10.00am the following day for £5.
We are proud that our car park has been issued the Park Mark, an award given by the Police for achieving the standards of the Safer Parking Scheme, designed to reduce crime in car parks.
The nearest car parks for accessible vehicles over 2m are St Andrew St/Whimple Street, Guildhall and North Hill.
From Monday 15th our parking charges will be reinstated at Drake Circus and The Barcode. For more information on these charges please click here.
There are more than 400 car park spaces and five electric car charging points located within The Barcode car park.
The opening hours for the car park are:
Monday: 8am - 1.15am
Tuesday: 8am - 1.15am
Wednesday: 8am - 1.15am
Thursday: 8am - 1.15am
Friday: 8am - 3.30am
Saturday: 8am - 3.30am
Sunday: 8am - 1.15am
The car park’s tariffs are:
Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00
Customers can park for £2 if arriving after 5pm and leaving before the car park closes
To help us maintain social distancing, the Shopmobility service is currently only available for existing customers until we are able to provide familiarisation sessions that allow for safe social distancing. This will be reviewed on an ongoing basis and amended as soon as is feasibly possible.
If you are cycling to Drake Circus, there are bike racks available on Cornwall Street outside the M&S Foodcourt entrance. There are also bike racks available at Level -2 of The Barcode in the lift lobby.
To help us maintain social distancing our mall seating has been temporarily reduced. We'd like to thank you for your continued understanding and patience at this time.
Please consider downloading the Glide app for contactless payment via your phone and to avoid any queues.
The Collect+ service offered by McColl's is currently unavailable. We'd like to thank you for your continued understanding and patience at this time.
Our vending machine is temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.
For your safety, our children's rides are currently unavailable. We'd like to thank you for your continued understanding and patience at this time.
The Amazon collection lockers located within Next are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.
For your safety, our water fountain has been temporarily switched off. We'd like to thank you for your continued understanding and patience at this time.
Our charging lockers are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.
You can buy Drake Circus Gift Cards from the Customer Service desk which is located on the Food Court / Car Park Level 1 in the centre, or if you would prefer to purchase online, then please click here.
Gift card amounts available to purchase range from £5 up to £500, and you will be able to use the gift cards in all shops at Drake Circus with the exception of EE, Spud-u-like, Fuel Juice, Regus and Krispy Kreme.
We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.
Drake Circus and The Barcode offer step-free access and easy-to-use lift facilities to all levels.
The PhotoMe machine is temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.
A number of stores within Drake Circus offer a Click & Collect service - please see individual store pages under the Eat, Drink & Shop tab for more information.
Lost & Found is located at our Customer Service Desk on the First Floor, Food Court Level (Monday – Friday) or at the Customer Service Desk on the Lower Mall (weekends).