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What safety measures are in place in response to the coronavirus outbreak?

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit.

Please remember to wear a face covering while visiting, as this is mandatory in enclosed public spaces from 24th July.

Find out more here

Do I have to wear a face mask when visiting?

Yes, it is a legal requirement to wear a face covering in our centre.

The police can take measures if members of the public do not comply with this law without a valid exemption, and you may be asked to leave.

Our team are of course mindful and respectful of those that are exempt from wearing a face covering.

Visitors are also not required to wear a face covering while sitting down to eat and drink in any of our pubs and restaurants.

Are there any changes to car parking?

To help us maintain social distancing, there is currently a one-way system in place in our car park for pedestrians.

The car park stairwell within the mall is temporarily to be used to go down only.

When shoppers are leaving the centre, they should pay for parking at the First Floor (Food Court) pay machines or those located in the car park on this level.

Shoppers can then exit the centre via the First Floor car park and follow signage to the Marks & Spencer stairwell. From here, shoppers can access car park levels 2-5 via the stairs or lift, which are both ‘up’ only.

New signage is in place to help everyone to follow this guidance.

We ask that customers please give lift priority to those most in need.

Does The Barcode have any electric car charging points?

Yes, there are five electric car charging points located on the Upper (Yellow) Level.

Can I bring my dog to Drake Circus?

Yes, we're dog friendly. We've made it pawsible to shop til you drop with your beloved pooch here at Drake Circus. See full list of our shops that currently welcome dogs.

 

What are the policies around filming and photography in the centre?

Any photography within Drake Circus or Drake Circus The Barcode is at the discretion of our security team. For security purposes, any professional or semi-professional photography needs to be approved by the Management Team in advance and all photographers issued with a permit to work within the Centre. If you would like to photograph Drake Circus or Drake Circus The Barcode please contact info@drakecircus.com in the first instance.

Is there motorcycle/motorbike parking at The Barcode?

Yes, there are designated spaces on the Mid (Blue) Level car park at The Barcode.

Is car parking free at The Barcode? How much is car parking at The Barcode? What are the car parking opening hours for The Barcode?

There are more than 400 car park spaces and five electric car charging points located within The Barcode car park.

The opening hours for the car park are:

Monday: 8am - 1.15am
Tuesday: 8am - 1.15am
Wednesday: 8am - 1.15am
Thursday: 8am - 1.15am
Friday: 8am - 3.30am
Saturday: 8am - 3.30am
Sunday: 8am - 1.15am

 

Park for £2 at Drake Circus the Barcode’s car park when arriving after 5pm and leaving before the car park closes.

The car park’s tariffs are:

Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00

 

 

Does The Barcode have disabled parking? Where are the disabled parking spaces at The Barcode? Does The Barcode have family/children parking bays? How much is car parking at The Barcode? What time does the car park open and close?

Yes, we have designated disabled bays located across Upper (Yellow) and Lower (Orange) Car Park levels. Family and Children parking spaces are located on the Mid (blue) Car Park level at Drake Circus The Barcode.

What entertainment is there at Drake Circus? Is there a cinema at Drake Circus? What are the cinema times?

Drake Circus The Barcode now open, feature 12 screen IMAX 4DX Cineworld and Paradise Island Adventure Golf offering two themed courses. More information on The Barcode can be found here.

Is car parking free at Drake Circus? How much is car parking at Drake Circus?
  • Up to 2 hours: £2.80
  • 2-3 hours: £4.00
  • 3-4 hours: £5.00
  • 4-5 hours: £6.00
  • 5-6 hours: £7.00
  • 6-24 hours: £12.00

Customers can park for just £2 if arriving at 5pm and leaving before 1am.

You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.

Does Drake Circus have any first aid facilities? Where are the first aid facilities at Drake Circus?

All our security staff are fully trained in first aid, but we do not offer a dedicated first aid room. If you require assistance while visiting Drake Circus, please speak to any member of staff who will be able to help or seek assistance for you.

Are there any police or security at Drake Circus?

Drake Circus has a security team available in the centre. If you have any concerns while visiting Drake Circus, please talk to a member of our security team. 

Are there any phone or ipad charging facilities?

For your safety our charging lockers are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

Is there a business lounge at Drake Circus? Can I hire a meeting room at Drake Circus?

Regus Express offers business lounges and meeting rooms at Drake Circus - please contact them on 01752 689451 for more information. 

Are there any post boxes in Drake Circus?

There are no post boxes in Drake Circus.

What entertainment is there at Drake Circus? Is there a cinema at Drake Circus? What are the cinema times?

Drake Circus is currently undergoing development works that will bring a cinema to our customers. Works are due to be completed in Autumn 2019.

Are there child friendly / safe areas in Drake Circus? Is there a creche at Drake Circus?

There are no child friendly or safe areas at Drake Circus, and we do not offer creche facilities. 

Can I hire a pushchair or buggy at Drake Circus?

No, we don't offer facilities to hire a pushchair or buggy at Drake Circus.

Are there disabled changing facilities at Drake Circus?

We have a number of toilet and changing facilities available for those with additional needs:

  • We have two disabled toilets (no radar key required) on level 1 at the food court. These are both fitted with handrails. A Changing Places care room is also available which is fitted with a hospital bed and hoist as well as toilet facilities with handrails.
  • On the lower ground floor, customers will find two disabled toilets (no radar key required) both fitted with handrails. 
  • At the 24-hour walkway, we also have one disabled toilet (radar key required) fitted with handrails.

All our toilets have signs on display to highlight to customers that not all disabilities are visible, helping to make all our customers feel comfortable while using our facilities.

What shops / brands / stores are at Drake Circus? What women's / men's /fashion shops are at Drake Circus?

We have around 80 stores at Drake Circus. We have a mix of high street stores and independent retailers. We have stores such as H&M, Next, Starbucks and M&S.

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, our map is available online here. Customers can also download a version of this.

Does Drake Circus have any gift cards? Where can I get gift cards at Drake Circus?

Drake Circus has a gift card available to buy from our website or from the customer service desk. Our Gift Card can be used in the majority of our stores and restaurants.

Individual stores will also offer their own gift cards - please ask in store for details.

What's on at Drake Circus? What events are on at Drake Circus? Is there any entertainment at Drake Circus?

Drake Circus have regular seasonal events throughout the year. For more information about what is currently happening at Drake Circus, check out our what's on page or our Facebook page. Alternatively, sign up to our newsletter to be the first to hear about our events.

Does Drake Circus have click and collect?

Many of our stores offer their own click and collect service.

Please ask in store, check online on individual retail websites or click here to see the full list. 

Do Drake Circus provide staff car parking facilities?

Please contact the Customer Service Desk for more information on staff parking.

Does Drake Circus have any electric car charging points?

No, Drake Circus does not have any electric car charging points.

Are there any lockers available at Drake Circus?

There are no lockers available at Drake Circus.

Does Drake Circus have secure bike / bicycle parking? Where is the bicycle parking in Drake Circus? Does Drake Circus have secure motorbike / motorcycle parking? Where is the motorbike parking in Drake Circus?

There are council-owned areas outside Drake Circus where you can secure you bike with a lock. Please note that these are not secure spaces and customers leave their bike here at their own risk. There are motorbike spaces available in our car park but these are not secure.

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Drake Circus?

Unfortunately, we cannot accommodate large vehicles, vans, motorhomes or coaches in our car park. There is a 2m height restriction in our car park.

Does Drake Circus have Wifi? Is Wifi free at Drake Circus?

Yes – we offer FAST, FREE WiFi to all our shoppers.

Does Drake Circus have a vistors code or code of conduct?

At Drake Circus our aim is to provide a safe, family friendly focussed environment. The following policies are in place in order to ensure that everyone enjoys their visit.

To maintain a family environment Drake Circus will not permit:

  • Any actions that may be perceived as intimidating, for example the wearing of motorcycle helmets and hoods, or groups of youths (male or female) loitering either in the centre or restaurant areas or in the surrounding footpaths and car parks. Please note that truancy will be reported to the relevant authority.
  • Unsociable behaviour, including swearing, shouting or behaviour that could be detrimental to a family environment.
  • Dogs behaving unacceptably (in general, orderly dogs on leads can access the common areas of the Centre; we do reserve the right to request that these are removed should behaviour be deemed unacceptable, or no longer in keeping with a safe and orderly environment).
  • Shirts and shoes not being worn.

 

To guarantee customers enjoy their visit to Drake Circus, we do not allow the following:

  • Leafleting, canvassing or conducting any interviews and surveys within the centre or car parks.
  • Busking or unauthorised selling of goods in the Centre or car parks.
  • Blocking access to Retail Units, corridors or parking areas.

 

To ensure the health & safety of our visitors the following are strictly prohibited:

  • Smoking (including e-cigarettes) inside the Centre or Car Parks.
  • Cycling, roller blading, micro scooters and skating in the Centre or Car Parks.
  • Running, climbing or sitting on any escalator, balustrade, barrier, fence or railing.
  • Prams are not allowed on the escalators
  • Filming and photography is not permitted unless authorisation is granted by Centre Management in advance. The use of tripod equipment is not permitted.

 

The following legal condition must be adhered to:

  • Alcohol is only to be consumed within premises that hold a relevant license.
  • Customers must stay within the boundaries of the premises that they have purchase their drink from.

 

Drake Circus is private property and reserves the right to refuse entry to, or remove any persons from its property.

Failure to adhere to the Visitor Code of Conduct may result in a ban from the premises.

 

Are there any jobs/vacancies in Drake Circus? Where can I find careers information for Drake Circus?

You can check out the latest job vacancies at Drake Circus on the 'Jobs' section of our website. You can also contact the shops directly by popping in or phoning the store. Contact details for retailers are provided on the 'Shops' page.

Where can I find the managements office at Drake Circus? Is there a lost property office? Is there a help desk or customer service point?

If you think you may have lost something while visiting Drake Circus, please contact Lost & Found which is located at the Management Suite Reception by the Food Court. A member of our staff will be more than happy to help you. Alternatively, you can call us on 01752 223030.
 

What baby facilities are there at Drake Circus? Does Drake Circus have any baby changing facilities? Is there a parent and baby Room? Is there anywhere where I can feed my baby? Are there any baby nursing facilities? Are there places to warm a baby bottle

Yes - you can find baby changing facilities inside the public toilets on the Lower Mall, near McColls. There are also facilities located at the Food Court.

The majority of our baby changing rooms have chairs for feeding. Parents are welcome to feed their children throughout the mall too. 

Please check with individual restaurants and cafes who may be able to offer bottle warming facilities for you. 

Where are the toilets in Drake Circus? Are there disabled toilets in Drake Circus? Where are the disabled toilets in Drake Circus?

To help us maintain social distancing and manage queues, the toilets on our Lower Mall are currently Male only. The toilets on the First Floor are currently Female only. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Our disabled facilities remain open as usual. These include:

  • Level 1, Food Court - two disabled toilets (no radar key required) which are both fitted with handrails.
  • Level 1, Food Court - a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
  • Lower Ground Floor - two disabled toilets (no radar key required) which are both fitted with handrails.
  • 24-hour walkway – one disabled toilet (no radar key required) which are both fitted with handrails.

All of our disabled facilities have signs to highlight that not all disabilities are visible.

What restaurants are available at Drake Circus? What food & drink facilities are there? What type of restaurants are there in Drake Circus? What time do the restaurants close? What fast food restaurants are there at Drake Circus?

We have a vast selection of places to eat and drink to suit your tastes; these are located at our Food Court. There are also cafes and places to stop for a snack throughout the centre. Drinks and snacks machines are located on Levels 1 and 2 of the Car Park.

Restaraunt and cafe closing times may vary, please contact them directly before making a journey to visit them specifically. 

Does Drake Circus hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Drake Circus?

Yes - our Shopmobility facility is open 7 days a week and is located on Car Park Level 2. For further information, please call the Shopmobility shop on 01752 221530.

You can also hire wheelchairs and scooters from Access Plymouth, a charity set up to help people get out and about in Plymouth City Centre.

You will need to register to use the service and there is a twelve month registration fee of £12.00 which is payable on registration. You will need to provide ID the first time you come.

Visitors to Plymouth can sign up to a holiday membership which gives you a three week membership. All hires are then £4.00 per day.

Advanced booking is advised, as is a telephone call to Access Plymouth on 01752 600633 to check availability and our terms and conditions.

 

Can I get to Drake Circus by Public Transport? What bus routes go to Drake Circus? How do I get to Drake Circus? Can I get a train to Drake Circus? Is there a bike route to get to Drake Circus? How to I get to Drake Circus by car?

It couldn't be simpler to get to Drake Circus - the centre is really easy to access by car, bus and train. There is a car park on-site and bus stops are located nearby. Plymouth train station is only 10 minutes away. 

Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

There are various cycle routes around the city.

Does Drake Circus have disabled parking? Where are the disabled parking spaces at Drake Circus? Does Drake Circus have family/children parking bays? How much is car parking at Drake Circus? What time does the car park open and close?

The car park is open each day from 06:30 - 1am. There are 1,270 parking spaces and there are spaces close to the centre that are designated to disabled drivers and parents with young children. Please note that designated disabled parking spaces are available for blue badge holders only and badges must be clearly displayed. There is also a 2m height restriction on vehicles able to use the car park.

Car parking prices are as follows:

Up to 2 hours: £2.80

2-3 hours: £4.00

3-4 hours: £5.00

4-5 hours: £6.00

5-6 hours: £7.00

6-24 hours: £12.00

Customers can park for just £4 if arriving at 4pm and leaving before 1am.

You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.

What time does Drake Circus open? What time does Drake Circus close? What are Drake Circus opening times?

Typical opening hours for Drake Circus are 09:00 – 19:00 Monday – Wednesday, Friday and Saturday, 09:00 – 20:00 Thursday and 11:00 – 17:00 on Sunday. 

Individual retailers may vary – please check with individual stores before you travel. Seasonal hours may change.

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