FAQs

What time does Drake Circus open? What time does Drake Circus close? What are Drake Circus opening times?

Typical opening hours for Drake Circus are 09:00 - 18:00 on Monday, Tuesday and Wednesday. The centre is open until late on Thursdays, opening at 09:00 and closing at 20:00.

Typical opening hours for Drake Circus are 09:00 - 18:00 on Monday, Tuesday and Wednesday. The centre is open until late on Thursdays, opening at 09:00 and closing at 20:00. On Friday and Saturday opening hours are 09:00 - 18:00 and on Sunday these are 10:30 - 16:30 pm. Please note that some stores open before 10:30 on Sundays for browsing.

Seasonal hours may change. Please check with individual retailers for their specific opening times.

Does Drake Circus have disabled parking? Where are the disabled parking spaces at Drake Circus? Does Drake Circus have family/children parking bays? How much is car parking at Drake Circus? What time does the car park open and close?

The car park is open each day from 06:30 - midnight. There are 1,270 parking spaces and there are spaces close to the centre that are designated to disabled drivers and parents with young children.

The car park is open each day from 06:30 - midnight. There are 1,270 parking spaces and there are spaces close to the centre that are designated to disabled drivers and parents with young children. Please note that designated disabled parking spaces are available for blue badge holders only and badges must be clearly displayed. There is also a 2m height restriction on vehicles able to use the car park.

Car parking prices are as follows:

Up to 2 hours: £2.80

2-3 hours: £4.00

3-4 hours: £5.00

4-5 hours: £6.00

5-6 hours: £7.00

6-24 hours: £12.00

Customers can park for just £4 if arriving at 4pm and leaving before midnight.

You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.

What are the Christmas Opening hours 2018 for Drake Circus?

The Christmas opening hours at Drake Circus for 2018 are as follows:

The Christmas opening hours at Drake Circus for 2018 are as follows:

Late night shopping every Thursday from 15th November until 20th December. Drake Circus will be open from 9am until 9pm on these days.

On Monday 17th December we are open from  9am until 7pm.

On Tuesday 18th December we are open from 9am until 7pm.

On Wednesday 19th December we are open from 9am until 7pm.

On Thursday 20th December we are open from 9am until 9pm.

On Friday 21st December we are open from 9am until 7pm.

On Saturday 22nd December we are open from 9am until 7pm.

On Sunday 23rd December we are open from 10:30am - 4.30pm.

On Christmas Eve we are open from 9am until 5pm.

On Christmas Day we are closed.

On Boxing Day we are open from 9am until 6pm.

On Thursday 27th December we are open from 9am until 8pm.

We are open as normal from Friday 28th December and Saturday 29th December.

On Sunday 30th December we are open from 10:30am until 4.30pm.

On New Year’s Eve we are open from 9am until 5pm.

On New Year’s Day we are open from 10.30am until 4.30pm.

Individual store times may vary, so please contact stores directly to find out their opening hours before travelling.

Can I get to Drake Circus by Public Transport? What bus routes go to Drake Circus? How do I get to Drake Circus? Can I get a train to Drake Circus? Is there a bike route to get to Drake Circus? How to I get to Drake Circus by car?

It couldn't be simpler to get to Drake Circus - the centre is really easy to access by car, bus and train. There is a car park on-site and bus stops are located nearby. Plymouth train station is only 10 minutes away. 

It couldn't be simpler to get to Drake Circus - the centre is really easy to access by car, bus and train. There is a car park on-site and bus stops are located nearby. Plymouth train station is only 10 minutes away. 

Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

There are various cycle routes around the city.

Does Drake Circus hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Drake Circus?

Yes - our Shopmobility facility is open 7 days a week and is located on Car Park Level 2. For further information, please call the Shopmobility shop on 01752 221530.

Yes - our Shopmobility facility is open 7 days a week and is located on Car Park Level 2. For further information, please call the Shopmobility shop on 01752 221530.

You can also hire wheelchairs and scooters from Access Plymouth, a charity set up to help people get out and about in Plymouth City Centre.

You will need to register to use the service and there is a twelve month registration fee of £12.00 which is payable on registration. You will need to provide ID the first time you come.

Visitors to Plymouth can sign up to a holiday membership which gives you a three week membership. All hires are then £4.00 per day.

Advanced booking is advised, as is a telephone call to Access Plymouth on 01752 600633 to check availability and our terms and conditions.

 

What restaurants are available at Drake Circus? What food & drink facilities are there? What type of restaurants are there in Drake Circus? What time do the restaurants close? What fast food restaurants are there at Drake Circus?

We have a vast selection of places to eat and drink to suit your tastes; these are located at our Food Court. There are also cafes and places to stop for a snack throughout the centre.

We have a vast selection of places to eat and drink to suit your tastes; these are located at our Food Court. There are also cafes and places to stop for a snack throughout the centre. Drinks and snacks machines are located on Levels 1 and 2 of the Car Park.

Restaraunt and cafe closing times may vary, please contact them directly before making a journey to visit them specifically. 

Where are the toilets in Drake Circus? Are there disabled toilets in Drake Circus? Where are the disabled toilets in Drake Circus?

The public toilets are located on the Lower Mall and Restaurant Level. We also have a special care room which has specialist equipment for disabled people. 

The public toilets are located on the Lower Mall and Restaurant Level. We also have a special care room which has specialist equipment for disabled people. 

We have a number of toilet facilities available for those with additional needs:

  • We have two disabled toilets (no radar key required) on level 1 at the food court. These are both fitted with handrails. A Changing Places care room is also available which is fitted with a hospital bed and hoist as well as toilet facilities with handrails.
  • On the lower ground floor, customers will find two disabled toilets (no radar key required) both fitted with handrails. 
  • At the 24-hour walkway, we also have one disabled toilet (radar key required) fitted with handrails.

All our toilets have signs on display to highlight to customers that not all disabilities are visible, helping to make all our customers feel comfortable while using our facilities.

What baby facilities are there at Drake Circus? Does Drake Circus have any baby changing facilities? Is there a parent and baby Room? Is there anywhere where I can feed my baby? Are there any baby nursing facilities? Are there places to warm a baby bottle

Yes - you can find baby changing facilities inside the public toilets on the Lower Mall, near McColls. There are also facilities located at the Food Court.

Yes - you can find baby changing facilities inside the public toilets on the Lower Mall, near McColls. There are also facilities located at the Food Court.

The majority of our baby changing rooms have chairs for feeding. Parents are welcome to feed their children throughout the mall too. 

Please check with individual restaurants and cafes who may be able to offer bottle warming facilities for you. 

Does Drake Circus have any banks? Are there cash machines in Drake Circus? Where are the cash machines in Drake Circus?

Yes - you can find ATM machines on the Lower Mall and at the Food Court.

Yes - you can find ATM machines on the Lower Mall and at the Food Court.

Where can I find the managements office at Drake Circus? Is there a lost property office? Is there a help desk or customer service point?

If you think you may have lost something while visiting Drake Circus, please contact Lost & Found which is located at the Management Suite Reception by the Food Court.

If you think you may have lost something while visiting Drake Circus, please contact Lost & Found which is located at the Management Suite Reception by the Food Court. A member of our staff will be more than happy to help you. Alternatively, you can call us on 01752 223030.
 

Are there any jobs/vacancies in Drake Circus? Where can I find careers information for Drake Circus?

You can check out the latest job vacancies at Drake Circus on the 'Jobs' section of our website.

You can check out the latest job vacancies at Drake Circus on the 'Jobs' section of our website. You can also contact the shops directly by popping in or phoning the store. Contact details for retailers are provided on the 'Shops' page.

Does Drake Circus have a vistors code or code of conduct?

Responsible dog owners are welcome in Drake Circus. Individual stores have different policy’s, please check before you travel.

We would ask all customers not to smoke or vape in the centre. 

Responsible dog owners are welcome in Drake Circus. Individual stores have different policy’s, please check before you travel.

We would ask all customers not to smoke or vape in the centre. 

No cycling or skating is allowed inside Drake Circus.

No photography or filming is allowed inside Drake Circus.

 

Does Drake Circus have Wifi? Is Wifi free at Drake Circus?

Yes - we offer a FREE BT Wi-fi service to all our shoppers. 

Yes - we offer a FREE BT Wi-fi service to all our shoppers. 

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Drake Circus?

Unfortunately, we cannot accommodate large vehicles, vans, motorhomes or coaches in our car park. There is a 2m height restriction in our car park.

Unfortunately, we cannot accommodate large vehicles, vans, motorhomes or coaches in our car park. There is a 2m height restriction in our car park.

Does Drake Circus have secure bike / bicycle parking? Where is the bicycle parking in Drake Circus? Does Drake Circus have secure motorbike / motorcycle parking? Where is the motorbike parking in Drake Circus?

There are council-owned areas outside Drake Circus where you can secure you bike with a lock. Please note that these are not secure spaces and customers leave their bike here at their own risk.

There are council-owned areas outside Drake Circus where you can secure you bike with a lock. Please note that these are not secure spaces and customers leave their bike here at their own risk.

There are motorbike spaces available in our car park but these are not secure.

Are there any lockers available at Drake Circus?

There are no lockers available at Drake Circus.
There are no lockers available at Drake Circus.

Is there a car wash at Drake Circus?

Yes. Smart Wash Solutions are at Drake Circus.

Yes. Smart Wash Solutions are at Drake Circus.

Does Drake Circus have any electric car charging point?

No, Drake Circus do not have any electric car charging points.

No, Drake Circus do not have any electric car charging points.

Do Drake Circus provide staff car parking facilities?

No, Drake Circus do not offer staff parking facilities. 

No, Drake Circus do not offer staff parking facilities. 

Does Drake Circus have click and collect?

Many of our stores offer their own click and collect service.

Many of our stores offer their own click and collect service.

Please ask in store, check online on individual retail websites or click here to see the full list. 

What's on at Drake Circus? What events are on at Drake Circus? Is there any entertainment at Drake Circus?

Drake Circus have regular seasonal events throughout the year.

Drake Circus have regular seasonal events throughout the year. For more information about what is currently happening at Drake Circus, check out our what's on page or our Facebook page. Alternatively, sign up to our newsletter to be the first to hear about our events.

Does Drake Circus have any gift cards? Where can I get gift cards at Drake Circus?

Drake Circus has a gift card available to buy from our website or from the customer service desk. Our Gift Card can be used in the majority of our stores and res

Drake Circus has a gift card available to buy from our website or from the customer service desk. Our Gift Card can be used in the majority of our stores and restaurants.

Individual stores will also offer their own gift cards - please ask in store for details.

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, our map is available online here. Customers can also download a version of this.

Yes, our map is available online here. Customers can also download a version of this.

What shops / brands / stores are at Drake Circus? What women's / men's /fashion shops are at Drake Circus?

We have around 80 stores at Drake Circus. We have a mix of high street stores and independent retailers.

We have around 80 stores at Drake Circus. We have a mix of high street stores and independent retailers. We have stores such as H&M, Next, Starbucks and M&S.

.

Are there disabled changing facilities at Drake Circus?

We have a numb

We have a number of toilet and changing facilities available for those with additional needs:

  • We have two disabled toilets (no radar key required) on level 1 at the food court. These are both fitted with handrails. A Changing Places care room is also available which is fitted with a hospital bed and hoist as well as toilet facilities with handrails.
  • On the lower ground floor, customers will find two disabled toilets (no radar key required) both fitted with handrails. 
  • At the 24-hour walkway, we also have one disabled toilet (radar key required) fitted with handrails.

All our toilets have signs on display to highlight to customers that not all disabilities are visible, helping to make all our customers feel comfortable while using our facilities.

Can I hire a pushchair or buggy at Drake Circus?

No, we don't offer facilities to hire a pushchair or buggy at Drake Circus.

No, we don't offer facilities to hire a pushchair or buggy at Drake Circus.

What family / childrens facilities are there at Drake Circus? Are there childrens play areas?

We don't offer family or children's facilities or play areas at Drake Circus, but often have events and installations throughout the year at Christmas or Easter, for example.

We don't offer family or children's facilities or play areas at Drake Circus, but often have events and installations throughout the year at Christmas or Easter, for example.

Are there child friendly / safe areas in Drake Circus? Is there a creche at Drake Circus?

There are no child friendly or safe areas at Drake Circus, and we do not offer creche facilities. 

There are no child friendly or safe areas at Drake Circus, and we do not offer creche facilities. 

What entertainment is there at Drake Circus? Is there a cinema at Drake Circus? What are the cinema times?

Drake Circus is currently undergoing development works that will bring a cinema to our customers. Works are due to be completed in Autumn 2019.

Drake Circus is currently undergoing development works that will bring a cinema to our customers. Works are due to be completed in Autumn 2019.

Are there any post boxes in Drake Circus?

There are no post boxes in Drake Circus.

There are no post boxes in Drake Circus.

Are there any photo booths available at Drake Circus?

Photo booths are available in the lower mall and on the first floor in the food court. 

Photo booths are available in the lower mall and on the first floor in the food court. 

Is there a business lounge at Drake Circus? Can I hire a meeting room at Drake Circus?

Regus Express offers business lounges and meeting rooms at Drake Circus - please contact them on

Regus Express offers business lounges and meeting rooms at Drake Circus - please contact them on 01752 689451 for more information. 

Are there any phone or ipad charging facilities?

Yes, we offer phone charging facilities in our food court via the phone charging ports. 

Yes, we offer phone charging facilities in our food court via the phone charging ports. 

Are there any police or security at Drake Circus?

Drake Circus has a security team available in the centre. If you have any concerns while visiting Drake Circus, please talk to a member of our security team. 

Drake Circus has a security team available in the centre. If you have any concerns while visiting Drake Circus, please talk to a member of our security team. 

Does Drake Circus have any first aid facilities? Where are the first aid facilities at Drake Circus?

All our security staff are fully trained in first aid, but we do not offer a dedicated first aid room.

All our security staff are fully trained in first aid, but we do not offer a dedicated first aid room. If you require assistance while visiting Drake Circus, please speak to any member of staff who will be able to help or seek assistance for you.

Is there a quiet room in Drake Circus? Where are the quiet room facilities?

Drake Circus do not offer a quiet room. 

Drake Circus do not offer a quiet room. 

General opening times

Monday
09:00
-
18:00
Tuesday
09:00
-
18:00
Wednesday
09:00
-
18:00
Thursday
09:00
-
20:00
Friday
09:00
-
18:00
Saturday
09:00
-
18:00
Sunday
10:30
-
16:30
Bank Holiday Monday
10am
-
5pm
Christmas Day
Closed
-
-
Easter Day
Closed
-
-

Store opening times may vary. Food will be open later – please check retailer websites for further details.

Additional opening times

Store opening times at Drake Circus Plymouth may vary. Food will be open later – please check retailer websites for further details. Please note the centre will be closed on Easter Day and Christmas Day. 

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Drake Circus
1 Charles Street
Plymouth
Devon
PL1 1EA
01752 223030
  • Car

    Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

  • Train

    Drake Circus is a 10 minute walk from the station and there are regular bus services to and from Plymouth train station.  Taxi stands can be found at Old Town Street. 

  • Bus

    Plymouth City Centre is served by Citybus and Stagecoach.  All operate in most areas of Devon and Cornwall.  There are many bus stops situated on Charles Street, all giving direct access to Drake Circus. Plymouth Coach Station is a 0.3 miles’ walk away from the centre.  Plymouth also operates a park and ride scheme with car parks at Coypool, Milehouse, and George junction.  For more help, contact www.plymouth.gov.uk

Facilities

ATMs are located on the Lower Mall and at the Food Court

Our Drake Circus Plymouth car park is open from 6.30am - Midnight.

There are 1,270 parking spaces including bays for disabled drivers and parents with children situated on Levels 1, 2 and 3. Please note that disabled spaces are for blue badge holders only and you must display your badge. There is a 2m height restriction for the car park.

Up to 2 hours: £2.80

2-3 hours: £4.00

3-4 hours: £5.00

4-5 hours: £6.00

5-6 hours: £7.00

6-24 hours: £12.00

Customers can park for just £4 if arriving at 4pm and leaving before midnight.

You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.

We are proud that our car park has been issued the Park Mark, an award given by the Police for achieving the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

You can buy Drake Circus Gift Cards from the Customer Service desk which is located on the Food Court / Car Park Level 1 in the centre, or if you would prefer to purchase online, then please click here.

Gift card amounts available to purchase range from £5 up to £500, and you will be able to use the gift cards in all shops at Drake Circus with the exception of EE, Spud-u-like, Fuel Juice, Regus and Krispy Kreme.

Information Pods featuring live bus timetables and electronic centre guides are located throughout the centre

Children's rides are located on all levels apart from Car Park Level 2

We have installed the award winning, secure device charging system Chargebox at Drake Circus.

Chargebox provides a secure and private way to charge your devices. It's simple, reliable, convenient and it's FREE!

You can find the Chargebox units on the food court level near to the toilets.  

Photo booths are located on the Lower Mall, Old Town Street and on Car Park Level 2

Recycling facilities are located throughout the centre

At Drake Circus, we are proud to have won Loo of the Year Award every year running since opening. 

Public toilets are available on the Lower Mall and at the Food Court. 

We also have a special care room which has specialist equipment for disabled people.

 

Accessibility

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

Drake Circus offers step-free access and easy-to-use lift facilities to all levels

In order to hire a scooter or wheelchair from the team at Drake Circus, customers must be members of Shopmobility already.

To register, visit: Access Plymouth, Mayflower East Car Park, Mayflower Street, Plymouth, PL1 1QJ. More info is available on the website: http://www.accessplymouth.co.uk/

When registering, there is a 12 month registration fee of £12. For more information, call 01752 600633. 

When visiting Drake Circus, powered scooters and manual wheelchairs are available to hire at the centre on Level 2 of the car park. There is a £4 usage charge and only registered members can hire powered scooters. 

Services

A number of stores within Drake Circus offer a Click & Collect service - please see individual store pages under the 'Shops' tab for more information.

Lost & Found is located at our Customer Service Desk at the Food Court

Free BT Wi-Fi available throughout Drake Circus

Download centre map