FAQs

The wellbeing of our colleagues and customers is our number one priority, and we continue to have extra measures in place to help everyone have a safe visit. These include enhanced cleaning regimes, particularly of key touchpoints.

Please remember to wear a face covering while visiting, as this is mandatory in enclosed public spaces. 

Find out more on the planning your visit page.

In-line with the Government's coronavirus restrictions, our stores are now open and are looking forward to welcoming you back. 

While our cafes and restaurants remain closed indoors, some are offering outdoor dining, click-and-collect, takeaway or delivery options. Please visit our Eat, Drink & Shop page to check opening times. 

We want everyone to enjoy a safe shopping experience with us, so please check out our planning your visit page.

Yes. You must wear a face covering at all times, unless you are exempt for medical reasons. This is a legal requirement. 

We have a number of toilet and changing facilities available for those with additional needs:

• We have two disabled toilets (no radar key required) on level 1 at the food court. These are both fitted with handrails. A Changing Places care room is also available which is fitted with a hospital bed and hoist as well as toilet facilities with handrails.
• On the lower ground floor, customers will find two disabled toilets (no radar key required) both fitted with handrails. 
• At the 24-hour walkway, we also have one disabled toilet (radar key required) fitted with handrails.

All our toilets have signs on display to highlight to customers that not all disabilities are visible, helping to make all our customers feel comfortable while using our facilities.

Yes - our Shopmobility facility is open 7 days a week and is located on Car Park Level 2. For further information, please call the Shopmobility shop on 01752 221530.

You can also hire wheelchairs and scooters from Access Plymouth, a charity set up to help people get out and about in Plymouth City Centre.

You will need to register to use the service and there is a twelve month registration fee of £12.00 which is payable on registration. You will need to provide ID the first time you come.

Visitors to Plymouth can sign up to a holiday membership which gives you a three week membership. All hires are then £4.00 per day.

Advanced booking is advised, as is a telephone call to Access Plymouth on 01752 600633 to check availability and our terms and conditions.

Yes, we have designated disabled bays located across Upper (Yellow) and Lower (Orange) Car Park levels. Family and Children parking spaces are located on the Mid (blue) Car Park level at Drake Circus The Barcode.

Parking tariffs and car park opening times.

Drake Circus do not offer a quiet room. 

To help us maintain social distancing and manage queues, the toilets on our Lower Mall are currently Male only. The toilets on the First Floor are currently Female only. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Our disabled facilities remain open as usual. These include:

• Level 1, Food Court - two disabled toilets (no radar key required) which are both fitted with handrails.
• Level 1, Food Court - a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
• Lower Ground Floor - two disabled toilets (no radar key required) which are both fitted with handrails.
• 24-hour walkway – one disabled toilet (no radar key required) which are both fitted with handrails.

All of our disabled facilities have signs to highlight that not all disabilities are visible.

There are no child friendly or safe areas at Drake Circus, and we do not offer creche facilities. 

No, we don't offer facilities to hire a pushchair or buggy at Drake Circus.

Yes - you can find baby changing facilities inside the public toilets on the Lower Mall, near McColls. There are also facilities located at the Food Court.

The majority of our baby changing rooms have chairs for feeding. Parents are welcome to feed their children throughout the mall too. 

Please check with individual restaurants and cafes who may be able to offer bottle warming facilities for you. 

You can check out the latest job vacancies at Drake Circus on the 'Jobs' section of our website. You can also contact the shops directly by popping in or phoning the store. Contact details for retailers are provided on the 'Shops' page.

There are no post boxes in Drake Circus.

Yes, we're dog friendly. We've made it pawsible to shop till you drop with your beloved pooch here at Drake Circus. 

Full list of our shops that currently welcome dogs.

Please contact the Customer Service Desk for more information on staff parking.

At Drake Circus our aim is to provide a safe, family friendly focussed environment. The following policies are in place in order to ensure that everyone enjoys their visit.

To maintain a family environment Drake Circus will not permit:

• Any actions that may be perceived as intimidating, for example the wearing of motorcycle helmets and hoods, or groups of youths (male or female) loitering either in the centre or restaurant areas or in the surrounding footpaths and car parks. Please note that truancy will be reported to the relevant authority.
• Unsociable behaviour, including swearing, shouting or behaviour that could be detrimental to a family environment.
• Dogs behaving unacceptably (in general, orderly dogs on leads can access the common areas of the Centre; we do reserve the right to request that these are removed should behaviour be deemed unacceptable, or no longer in keeping with a safe and orderly environment).
• Shirts and shoes not being worn.

To guarantee customers enjoy their visit to Drake Circus, we do not allow the following:

• Leafleting, canvassing or conducting any interviews and surveys within the centre or car parks.
• Busking or unauthorised selling of goods in the Centre or car parks.
• Blocking access to Retail Units, corridors or parking areas.

To ensure the health & safety of our visitors the following are strictly prohibited:

• Smoking (including e-cigarettes) inside the Centre or Car Parks.
• Cycling, roller blading, micro scooters and skating in the Centre or Car Parks.
• Running, climbing or sitting on any escalator, balustrade, barrier, fence or railing.
• Prams are not allowed on the escalators
• Filming and photography is not permitted unless authorisation is granted by Centre Management in advance. The use of tripod equipment is not permitted.

The following legal condition must be adhered to:

• Alcohol is only to be consumed within premises that hold a relevant license.
• Customers must stay within the boundaries of the premises that they have purchase their drink from.

Drake Circus is private property and reserves the right to refuse entry to, or remove any persons from its property.

Failure to adhere to the Visitor Code of Conduct may result in a ban from the premises.

There are council-owned areas outside Drake Circus where you can secure you bike with a lock. Please note that these are not secure spaces and customers leave their bike here at their own risk. There are motorbike spaces available in our car park but these are not secure.

Regus Express offers business lounges and meeting rooms at Drake Circus - please contact them on 01752 689451 for more information. 

Yes, our centre map is available on the website. Customers can also download a version of this.

Any photography within Drake Circus or Drake Circus The Barcode is at the discretion of our security team. For security purposes, any professional or semi-professional photography needs to be approved by the Management Team in advance and all photographers issued with a permit to work within the Centre. If you would like to photograph Drake Circus or Drake Circus The Barcode please contact info@drakecircus.com in the first instance.

Covid-19 update- Due to the current lockdown restrictions the leisure facilities including the below are temporarily closed.

Drake Circus The Barcode now open, feature 12 screen IMAX 4DX Cineworld and Paradise Island Adventure Golf offering two themed courses. More information can be found on The Barcode page.

Typical opening hours for Drake Circus are 09:00 – 19:00 Monday – Wednesday, Friday and Saturday, 09:00 – 20:00 Thursday and 11:00 – 17:00 on Sunday. 

Individual retailers may vary – please check with individual stores before you travel. Seasonal hours may change.

Drake Circus have regular seasonal events throughout the year. For more information about what is currently happening at Drake Circus, check out our what's on page or our Facebook page. Alternatively, sign up to our newsletter to be the first to hear about our events.

If you think you may have lost something while visiting Drake Circus, please contact the Customer Service Desk which is located at the Management Suite Reception by the Food Court. A member of our staff will be more than happy to help you. Alternatively, you can call us on 01752 223030.

The Customer Service Desk is currently open between 9:15 -17:45 Monday to Saturday (closed for lunch between 13:00 - 14:00), and between 11:15 - 16:45 on Sunday.

We’ve made some changes to our car parks to help maintain social distancing.To help us maintain social distancing, there is currently a one-way system in place in our car park for pedestrians. 

The car park stairwell within the mall is temporarily to be used to go down only.

When shoppers are leaving the centre, they should pay for parking at the First Floor (Food Court) pay machines or those located in the car park on this level.

Shoppers can then exit the centre via the First Floor car park and follow signage to the Marks & Spencer stairwell. From here, shoppers can access car park levels 2-4 via the stairs or lift, which are both ‘up’ only. Please note, Level 5 of our Carpark is currently closed. 

New signage is in place to help everyone to follow this guidance.

We ask that customers please give lift priority to those most in need.

Car Park opening hours.

Unfortunately, we cannot accommodate large vehicles, vans, motorhomes or coaches in our car park. There is a 2m height restriction in our car park.

Yes, there are five electric car charging points located on the Upper (Yellow) Level.

Yes, we have designated disabled bays located across Upper (Yellow) and Lower (Orange) Car Park levels. Family and Children parking spaces are located on the Mid (blue) Car Park level at Drake Circus The Barcode.

Parking tariffs and car park opening times.

There are more than 400 car park spaces and five electric car charging points located within The Barcode car park.

Parking tariffs and car park opening times.

Yes. Smart Wash Solutions are at Drake Circus.

Yes, there are designated spaces on the Mid (Blue) Level car park at The Barcode.

There are no lockers available at Drake Circus.

For your safety our charging lockers are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

No.

Drake Circus has a security team available in the centre. If you have any concerns while visiting Drake Circus, please talk to a member of our security team. 

Yes - you can find ATM machines on the Lower Mall and at the Food Court.

All our security staff are fully trained in first aid, but we do not offer a dedicated first aid room. If you require assistance while visiting Drake Circus, please speak to any member of staff who will be able to help or seek assistance for you.

CUSTOMER NOTICE: From the end of May 2021, we will be withdrawing the Drake Circus Gift Card from sale.

Gift cards can currently still be purchased onsite at our Customer Service Desk and online, and existing gift cards can be used at participating stores up until the expiry date.

Gift cards are valid for 12 months from the date of purchase. The date of purchase is written on the back of the card and terms and conditions are available here.

If you have a gift card that expired during lockdown, please email cardsupport@emlpayments.com with the long card number from the back of the card, once the card has expired.

Please note, not all of our stores accept the Drake Circus Gift Cards. Those which do not are: EE, Regus, Krispy Kreme, Number One Currency, O2, Sky, Three, and Cineworld.
The Drake Circus Gift Card is also accepted in the following stores outside of the shopping centre, on Old Town Street at: Cotswold Outdoor, Ann Summers, GAME, Footlocker and Warren James.

Customers can check the balance of their existing card here, by calling the number on the back of their gift card, or by calling our Customer Service Desk on (01752) 223030.

Many of our stores offer their own click and collect service.

Please ask in store, check online on individual retail websites or see the full list on the Click and Collect page. 

Yes – we offer fast, free WiFi to all our shoppers.

Yes - our Shopmobility facility is open 7 days a week and is located on Car Park Level 2. For further information, please call the Shopmobility shop on 01752 221530.

You can also hire wheelchairs and scooters from Access Plymouth, a charity set up to help people get out and about in Plymouth City Centre.

You will need to register to use the service and there is a twelve month registration fee of £12.00 which is payable on registration. You will need to provide ID the first time you come.

Visitors to Plymouth can sign up to a holiday membership which gives you a three week membership. All hires are then £4.00 per day.

Advanced booking is advised, as is a telephone call to Access Plymouth on 01752 600633 to check availability and our terms and conditions.

Yes, there are five electric car charging points located on the Upper (Yellow) Level.

While our cafes and restaurants remain closed indoors, some are offering outdoor dining, click-and-collect, takeaway or delivery options. 

Find out more on our planning your visit page. 

The returns policies of each retailer will vary, so please check with them directly.

We have a vast selection of places to eat and drink to suit your tastes; these are located at our Food Court. There are also cafes and places to stop for a snack throughout the centre. Drinks and snacks machines are located on Levels 1 and 2 of the Car Park.

Restaraunt and cafe closing times may vary, please contact them directly before making a journey to visit them specifically. 

We have around 80 stores at Drake Circus. We have a mix of high street stores and independent retailers. We have stores such as H&M, Next, Starbucks and M&S.

To help us maintain social distancing and manage queues, the toilets on our Lower Mall are currently Male only. The toilets on the First Floor are currently Female only. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Our disabled facilities remain open as usual. These include:

• Level 1, Food Court - two disabled toilets (no radar key required) which are both fitted with handrails.
• Level 1, Food Court - a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
• Lower Ground Floor - two disabled toilets (no radar key required) which are both fitted with handrails.
• 24-hour walkway – one disabled toilet (no radar key required) which are both fitted with handrails.

All of our disabled facilities have signs to highlight that not all disabilities are visible.

It couldn't be simpler to get to Drake Circus - the centre is really easy to access by car, bus and train. There is a car park on-site and bus stops are located nearby. Plymouth train station is only 10 minutes away. 

Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

There are various cycle routes around the city.