FAQs

From 1st May:

Our car parking pay machines will accept payment via card and Apple Pay only, and you will no longer be able to pay by cash. / Our car parking pay machines now accept payment via card and Apple Pay only, and you are no longer able to pay by cash.

The change is being made to help make the process quicker, easier and safer for our customers and we’re sorry for any inconvenience this may cause.

You can also download the Glide parking app to make a one-off payment on your phone, or set up automatic payments to receive an e-receipt as you exit. Go to www.glideparking.com for more information.

The nearest car park that accepts cash payments is the Britannia Car Park - 6 Charles Cross Roundabout, Plymouth PL4 0BG

You can download the Glide parking app from the Apple Store or Google Play. This will enable you to make a one-off payment on your phone, or set up automatic payments to receive an e-receipt as you exit.

There are more than 400 car park spaces and six electric car charging points located within The Barcode car park.

Parking tariffs and car park opening times.

There is a 24-hour walkway between the Old Town Street and Cornwall Street entrance which remains open and allows customers to access the stairwell and lifts to the car park levels until 1am when the car park closes

The car park uses car registration plate recognition - ANPR which means you won't get a physical ticket to use. Pay machines are located on each floor of the car park via the lifts.

Disabled parking is charged as per the standard tariff. Info can be found on the parking page.

The pay machines are by the lifts on each level of the car park.

Motorcycle parking is found on the left just before the entry barrier and is free of charge.

Unfortunately, we cannot accommodate large vehicles, vans, motorhomes or coaches in our car park. There is a 2m height restriction in our car park.

Yes, there are five electric car charging points on the Upper (Yellow) level of The Barcode car park, provided by Genie Point.

To register for an account with Genie Point and for more information on how to use the charging points, please visit geniepoint.co.uk

Yes, we have designated disabled bays located across Upper (Yellow) and Lower (Orange) Car Park levels. Family and Children parking spaces are located on the Mid (blue) Car Park level at Drake Circus The Barcode.

Parking tariffs and car park opening times.

Yes. Smart Wash Solutions are at Drake Circus.

Yes, there are designated spaces on the Mid (Blue) Level car park at The Barcode.

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our centre, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Government website. 

We also have other measures in place to help keep everyone safe:

• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible
• We’re asking everyone to be considerate of others and mindful of personal space
• We have enhanced cleaning regimes in place, particularly around key touchpoints

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing.

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our centre. More information can be found on the Government website. 

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face-covering in our centre. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

We have a number of toilet and changing facilities available for those with additional needs:

• We have two disabled toilets (no radar key required) on level 1 at the food court. These are both fitted with handrails. A Changing Places care room is also available which is fitted with a hospital bed and hoist as well as toilet facilities with handrails.
• On the lower ground floor, customers will find two disabled toilets (no radar key required) both fitted with handrails. 
• At the 24-hour walkway, we also have one disabled toilet (radar key required) fitted with handrails.

All our toilets have signs on display to highlight to customers that not all disabilities are visible, helping to make all our customers feel comfortable while using our facilities.

Yes - our Shopmobility facility is open 7 days a week and is located on Car Park Level 2. For further information, please call the Shopmobility shop on 01752 221530.

You can also hire wheelchairs and scooters from Access Plymouth, a charity set up to help people get out and about in Plymouth City Centre.

You will need to register to use the service and there is a twelve month registration fee of £12.00 which is payable on registration. You will need to provide ID the first time you come.

Visitors to Plymouth can sign up to a holiday membership which gives you a three week membership. All hires are then £4.00 per day.

Advanced booking is advised, as is a telephone call to Access Plymouth on 01752 600633 to check availability and our terms and conditions.

Yes, we have designated disabled bays located across Upper (Yellow) and Lower (Orange) Car Park levels. Family and Children parking spaces are located on the Mid (blue) Car Park level at Drake Circus The Barcode.

Parking tariffs and car park opening times.

Drake Circus do not offer a quiet room. 

Our toilets, including disabled toilet and baby changing facilities, are located on the Lower Mall (opposite No. 1 Currency) and on the Upper Mall (between American Fruity and SpudULike by James Martin). 

Our disabled toilets can be found in the following locations:

• First Floor, Food Court – two disabled toilets (no radar key required) which are both fitted with handrails.
• First Floor, Food Court – a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
• Lower Ground Floor – two disabled toilets (no radar key required) which are both fitted with handrails.​​​
• 24-hour walkway – one disabled toilet (no radar key required) which is fitted with handrails.

All our disabled facilities have signs to highlight that not all disabilities are visible.

Our First Floor toilets are open from 08:30 - 18:30 Monday to Friday (including Bank Holiday Mondays), 08:30 - 20:00 Thursday and 09:00 - 17:30 on Sunday.

Our Lower Mall toilets are open from 08:00 - 19:00 Monday to Friday (including Bank Holiday Mondays), 08:00 - 20:30 Thursday and 09:30 - 18:00 on Sunday.

There are no child friendly or safe areas at Drake Circus, and we do not offer creche facilities. 

No, we don't offer facilities to hire a pushchair or buggy at Drake Circus.

Yes - you can find baby changing facilities inside the public toilets on the Lower Mall, near McColls. There are also facilities located at the Food Court.

The majority of our baby changing rooms have chairs for feeding. Parents are welcome to feed their children throughout the mall too. 

Please check with individual restaurants and cafes who may be able to offer bottle warming facilities for you. 

There are no children’s facilities or play areas at Drake Circus.

You can check out the latest job vacancies at Drake Circus on the 'Jobs' section of our website. You can also contact the shops directly by popping in or phoning the store. Contact details for retailers are provided on the 'Shops' page.

There are no post boxes in Drake Circus.

Yes, we're dog friendly. We've made it pawsible to shop till you drop with your beloved pooch here at Drake Circus. 

Full list of our shops that currently welcome dogs.

Please contact the Customer Service Desk for more information on staff parking.

A permit is required before any work can take place onsite at Drake Circus and The Barcode, this includes but is not limited to contractors, charity and community activity, photographers etc.

We now use an online permit system, Vicinitee. If you have not done so already, please register to the new system using the following link https://drakecircus.viciniteeretail.com/

If you are already registered on Vicinitee for another British Land centre e.g., Meadowhall please contact permit.request@drakecircus.com who will be able to add you to Drake Circus.

If you experience any issues with logging onto the system, please contact permit.request@drakecircus.com.

Please note: permit to work requests require at least 3 days’ notice prior to commencement of works.

We want your Drake Circus experience online to be as great as your experience when you visit us. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with centre security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Drake Circus but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our community of shoppers and visitors at Drake Circus to openly discuss experiences in, or directly surrounding, the centre but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Drake Circus.

Our social media channels are monitored daily during regular working hours (9.00am -5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Drake Circus, further information can be found on our FAQs page.

At Drake Circus our aim is to provide a safe, family friendly focussed environment. The following policies are in place in order to ensure that everyone enjoys their visit.

To maintain a family environment Drake Circus will not permit:

• Any actions that may be perceived as intimidating, for example the wearing of motorcycle helmets and hoods, or groups of youths (male or female) loitering either in the centre or restaurant areas or in the surrounding footpaths and car parks. Please note that truancy will be reported to the relevant authority.
• Unsociable behaviour, including swearing, shouting or behaviour that could be detrimental to a family environment.
• Dogs behaving unacceptably (in general, orderly dogs on leads can access the common areas of the Centre; we do reserve the right to request that these are removed should behaviour be deemed unacceptable, or no longer in keeping with a safe and orderly environment).
• Shirts and shoes not being worn.

To guarantee customers enjoy their visit to Drake Circus, we do not allow the following:

• Leafleting, canvassing or conducting any interviews and surveys within the centre or car parks.
• Busking or unauthorised selling of goods in the Centre or car parks.
• Blocking access to Retail Units, corridors or parking areas.

To ensure the health & safety of our visitors the following are strictly prohibited:

• Smoking (including e-cigarettes) inside the Centre or Car Parks.
• Cycling, roller blading, micro scooters and skating in the Centre or Car Parks.
• Running, climbing or sitting on any escalator, balustrade, barrier, fence or railing.
• Prams are not allowed on the escalators
• Filming and photography is not permitted unless authorisation is granted by Centre Management in advance. The use of tripod equipment is not permitted.

The following legal condition must be adhered to:

• Alcohol is only to be consumed within premises that hold a relevant license.
• Customers must stay within the boundaries of the premises that they have purchase their drink from.

Drake Circus is private property and reserves the right to refuse entry to, or remove any persons from its property.

Failure to adhere to the Visitor Code of Conduct may result in a ban from the premises.

There are council-owned areas outside Drake Circus where you can secure you bike with a lock. Please note that these are not secure spaces and customers leave their bike here at their own risk. There are motorbike spaces available in our car park but these are not secure.

Regus Express offers business lounges and meeting rooms at Drake Circus - please contact them on 01752 689451 for more information. 

Yes, our centre map is available on the website. Customers can also download a version of this.

Any photography within Drake Circus or Drake Circus The Barcode is at the discretion of our security team. For security purposes, any professional or semi-professional photography needs to be approved by the Management Team in advance and all photographers issued with a permit to work within the Centre. If you would like to photograph Drake Circus or Drake Circus The Barcode please contact info@drakecircus.com in the first instance.

Drake Circus The Barcode now open, feature 12 screen IMAX 4DX Cineworld and Paradise Island Adventure Golf offering two themed courses. More information can be found on The Barcode page.

Typical opening hours for Drake Circus are 09:00 – 19:00 Monday – Wednesday, Friday and Saturday, 09:00 – 20:00 Thursday and 11:00 – 17:00 on Sunday. 

Individual retailers may vary – please check with individual stores before you travel. Seasonal hours may change.

Drake Circus have regular seasonal events throughout the year. For more information about what is currently happening at Drake Circus, check out our what's on page or our Facebook page. Alternatively, sign up to our newsletter to be the first to hear about our events.

If you think you may have lost something while visiting Drake Circus, please contact the Customer Service Desk which is located at the Management Suite Reception by the Food Court. A member of our staff will be more than happy to help you. Alternatively, you can call us on 01752 223030.

The Customer Service Desk is currently open between 9:15 -17:45 Monday to Saturday (closed for lunch between 13:00 - 14:00), and between 11:15 - 16:45 on Sunday.

There are no lockers available at Drake Circus.

There are no photo booths available at the centre.

Drake Circus has a security team available in the centre. If you have any concerns while visiting Drake Circus, please talk to a member of our security team. 

Yes - you can find ATM machines on the Lower Mall and at the Food Court.

All our security staff are fully trained in first aid, but we do not offer a dedicated first aid room. If you require assistance while visiting Drake Circus, please speak to any member of staff who will be able to help or seek assistance for you.

CUSTOMER NOTICE: As of 27th May 2021, the Drake Circus gift card is no longer available to purchase.

Existing Drake Circus gift cards can still be used at participating stores up until the expiry date.

Many of our stores and restaurants offer their own gift cards, you can find a full list here.

Existing Drake Circus gift cards are valid for 12 months from the date of purchase. The date of purchase is written on the back of the card and terms and conditions are available here.

Please note, not all of our stores accept the Drake Circus Gift Cards. Those which do not are: EE, Regus, Krispy Kreme, Number One Currency, O2, Sky, Three, and Cineworld.
The Drake Circus Gift Card is also accepted in the following stores outside of the shopping centre, on Old Town Street at: Cotswold Outdoor, Ann Summers, Footlocker and Warren James.

Customers can check the balance of their existing card here, by calling the number on the back of their gift card, or by calling our Customer Service Desk on (01752) 223030.

Many of our stores offer their own click and collect service.

Please ask in store, check online on individual retail websites or see the full list on the Click and Collect page. 

Drake Circus does not currently offer Wi-fi access for customers. We apologise for any inconvenience.

Yes - our Shopmobility facility is open 7 days a week and is located on Car Park Level 2. For further information, please call the Shopmobility shop on 01752 221530.

You can also hire wheelchairs and scooters from Access Plymouth, a charity set up to help people get out and about in Plymouth City Centre.

You will need to register to use the service and there is a twelve month registration fee of £12.00 which is payable on registration. You will need to provide ID the first time you come.

Visitors to Plymouth can sign up to a holiday membership which gives you a three week membership. All hires are then £4.00 per day.

Advanced booking is advised, as is a telephone call to Access Plymouth on 01752 600633 to check availability and our terms and conditions.

Yes, there are five electric car charging points on the Upper (Yellow) level of The Barcode car park, provided by Genie Point.

To register for an account with Genie Point and for more information on how to use the charging points, please visit geniepoint.co.uk

Yes, we have plenty of great places to eat and drink here at Drake Circus. We have 15 cafes, bars and restaurants, with some offering outdoor dining options as well as indoor.  

Find out more on our Eat, Drink and Shop page. 

The returns policies of each retailer will vary, so please check with them directly.

We have a vast selection of places to eat and drink to suit your tastes; these are located at our Food Court. There are also cafes and places to stop for a snack throughout the centre. Drinks and snacks machines are located on Levels 1 and 2 of the Car Park.

Restaraunt and cafe closing times may vary, please contact them directly before making a journey to visit them specifically. 

We have around 80 stores at Drake Circus. We have a mix of high street stores and independent retailers. We have stores such as H&M, Next, Starbucks and M&S.

Our toilets, including disabled toilet and baby changing facilities, are located on the Lower Mall (opposite No. 1 Currency) and on the Upper Mall (between American Fruity and SpudULike by James Martin). 

Our disabled toilets can be found in the following locations:

• First Floor, Food Court – two disabled toilets (no radar key required) which are both fitted with handrails.
• First Floor, Food Court – a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
• Lower Ground Floor – two disabled toilets (no radar key required) which are both fitted with handrails.​​​
• 24-hour walkway – one disabled toilet (no radar key required) which is fitted with handrails.

All our disabled facilities have signs to highlight that not all disabilities are visible.

Our First Floor toilets are open from 08:30 - 18:30 Monday to Friday (including Bank Holiday Mondays), 08:30 - 20:00 Thursday and 09:00 - 17:30 on Sunday.

Our Lower Mall toilets are open from 08:00 - 19:00 Monday to Friday (including Bank Holiday Mondays), 08:00 - 20:30 Thursday and 09:30 - 18:00 on Sunday.

It couldn't be simpler to get to Drake Circus - the centre is really easy to access by car, bus and train. There is a car park on-site and bus stops are located nearby. Plymouth train station is only 10 minutes away. 

Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

There are various cycle routes around the city.