Following government guidance, many of our stores are preparing to reopen from 15th June 2020 and some of our cafes and restaurants are offering a click & collect or delivery service.
The safety of our customers and colleagues is our number one priority, so you might notice extra measures in place when you next visit. These include:
- Hand sanitising stations at all entrances
- New signage to help everyone to keep a two-metre distance from others
- One-way / keep right systems to help with social distancing
- Plexiglass screen barriers at our visitor desks
Our colleagues have all been provided with suitable PPE such as masks and gloves to help them carry out their roles safely. We’re also continuing with our enhanced cleaning regimes, including regular cleaning of key touchpoints throughout each day.
We will be closely managing visitor numbers, so we can be confident that everyone can maintain social distancing.
For more information about planning your next visit to us, including important updates on our facilities such as car parking, click here.
To help us maintain social distancing, there is currently a one-way system in place in our car park for pedestrians.
The car park stairwell within the mall is temporarily to be used to go down only.
When shoppers are leaving the centre, they should pay for parking at the First Floor (Food Court) pay machines or those located in the car park on this level.
Shoppers can then exit the centre via the First Floor car park and follow signage to the Marks & Spencer stairwell. From here, shoppers can access car park levels 2-5 via the stairs or lift, which are both ‘up’ only.
New signage is in place to help everyone to follow this guidance.
We ask that customers please give lift priority to those most in need.
Yes, there are five electric car charging points located on the Upper (Yellow) Level.
Any photography within Drake Circus or Drake Circus The Barcode is at the discretion of our security team. For security purposes, any professional or semi-professional photography needs to be approved by the Management Team in advance and all photographers issued with a permit to work within the Centre. If you would like to photograph Drake Circus or Drake Circus The Barcode please contact info@drakecircus.com in the first instance.
Yes, there are designated spaces on the Mid (Blue) Level car park at The Barcode.
There are more than 400 car park spaces and five electric car charging points located within The Barcode car park.
The opening hours for the car park are:
Monday: 8am - 1.15am
Tuesday: 8am - 1.15am
Wednesday: 8am - 1.15am
Thursday: 8am - 1.15am
Friday: 8am - 3.30am
Saturday: 8am - 3.30am
Sunday: 8am - 1.15am
Park for £2 at Drake Circus the Barcode’s car park when arriving after 5pm and leaving before the car park closes.
The car park’s tariffs are:
Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00
Yes, we have designated disabled bays located across Upper (Yellow) and Lower (Orange) Car Park levels. Family and Children parking spaces are located on the Mid (blue) Car Park level at Drake Circus The Barcode.
The Barcode Opening Hours can be found here.
Drake Circus The Barcode now open, feature 12 screen IMAX 4DX Cineworld and Paradise Island Adventure Golf offering two themed courses. More information on The Barcode can be found here.
- Up to 2 hours: £2.80
- 2-3 hours: £4.00
- 3-4 hours: £5.00
- 4-5 hours: £6.00
- 5-6 hours: £7.00
- 6-24 hours: £12.00
Customers can park for just £2 if arriving at 5pm and leaving before 1am.
You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.
Drake Circus do not offer a quiet room.
All our security staff are fully trained in first aid, but we do not offer a dedicated first aid room. If you require assistance while visiting Drake Circus, please speak to any member of staff who will be able to help or seek assistance for you.
Drake Circus has a security team available in the centre. If you have any concerns while visiting Drake Circus, please talk to a member of our security team.
For your safety our charging lockers are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.
Regus Express offers business lounges and meeting rooms at Drake Circus - please contact them on 01752 689451 for more information.
For your safety the PhotoMe machine is temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.
Drake Circus is currently undergoing development works that will bring a cinema to our customers. Works are due to be completed in Autumn 2019.
There are no child friendly or safe areas at Drake Circus, and we do not offer creche facilities.
For your safety, our children's rides are currently unavailable. We'd like to thank you for your continued understanding and patience at this time.
No, we don't offer facilities to hire a pushchair or buggy at Drake Circus.
We have a number of toilet and changing facilities available for those with additional needs:
- We have two disabled toilets (no radar key required) on level 1 at the food court. These are both fitted with handrails. A Changing Places care room is also available which is fitted with a hospital bed and hoist as well as toilet facilities with handrails.
- On the lower ground floor, customers will find two disabled toilets (no radar key required) both fitted with handrails.
- At the 24-hour walkway, we also have one disabled toilet (radar key required) fitted with handrails.
All our toilets have signs on display to highlight to customers that not all disabilities are visible, helping to make all our customers feel comfortable while using our facilities.
We have around 80 stores at Drake Circus. We have a mix of high street stores and independent retailers. We have stores such as H&M, Next, Starbucks and M&S.
Yes, our map is available online here. Customers can also download a version of this.
Drake Circus has a gift card available to buy from our website or from the customer service desk. Our Gift Card can be used in the majority of our stores and restaurants.
Individual stores will also offer their own gift cards - please ask in store for details.
Drake Circus have regular seasonal events throughout the year. For more information about what is currently happening at Drake Circus, check out our what's on page or our Facebook page. Alternatively, sign up to our newsletter to be the first to hear about our events.
Many of our stores offer their own click and collect service.
Please ask in store, check online on individual retail websites or click here to see the full list.
Please contact the Customer Service Desk for more information on staff parking.
No, Drake Circus does not have any electric car charging points.
There are council-owned areas outside Drake Circus where you can secure you bike with a lock. Please note that these are not secure spaces and customers leave their bike here at their own risk. There are motorbike spaces available in our car park but these are not secure.
Unfortunately, we cannot accommodate large vehicles, vans, motorhomes or coaches in our car park. There is a 2m height restriction in our car park.
Yes – we offer FAST, FREE WiFi to all our shoppers.
At Drake Circus our aim is to provide a safe, family friendly focussed environment. The following policies are in place in order to ensure that everyone enjoys their visit.
To maintain a family environment Drake Circus will not permit:
- Any actions that may be perceived as intimidating, for example the wearing of motorcycle helmets and hoods, or groups of youths (male or female) loitering either in the centre or restaurant areas or in the surrounding footpaths and car parks. Please note that truancy will be reported to the relevant authority.
- Unsociable behaviour, including swearing, shouting or behaviour that could be detrimental to a family environment.
- Dogs behaving unacceptably (in general, orderly dogs on leads can access the common areas of the Centre; we do reserve the right to request that these are removed should behaviour be deemed unacceptable, or no longer in keeping with a safe and orderly environment).
- Shirts and shoes not being worn.
To guarantee customers enjoy their visit to Drake Circus, we do not allow the following:
- Leafleting, canvassing or conducting any interviews and surveys within the centre or car parks.
- Busking or unauthorised selling of goods in the Centre or car parks.
- Blocking access to Retail Units, corridors or parking areas.
To ensure the health & safety of our visitors the following are strictly prohibited:
- Smoking (including e-cigarettes) inside the Centre or Car Parks.
- Cycling, roller blading, micro scooters and skating in the Centre or Car Parks.
- Running, climbing or sitting on any escalator, balustrade, barrier, fence or railing.
- Prams are not allowed on the escalators
- Filming and photography is not permitted unless authorisation is granted by Centre Management in advance. The use of tripod equipment is not permitted.
The following legal condition must be adhered to:
- Alcohol is only to be consumed within premises that hold a relevant license.
- Customers must stay within the boundaries of the premises that they have purchase their drink from.
Drake Circus is private property and reserves the right to refuse entry to, or remove any persons from its property.
Failure to adhere to the Visitor Code of Conduct may result in a ban from the premises.
If you think you may have lost something while visiting Drake Circus, please contact Lost & Found which is located at the Management Suite Reception by the Food Court. A member of our staff will be more than happy to help you. Alternatively, you can call us on 01752 223030.
Yes - you can find ATM machines on the Lower Mall and at the Food Court.
Yes - you can find baby changing facilities inside the public toilets on the Lower Mall, near McColls. There are also facilities located at the Food Court.
The majority of our baby changing rooms have chairs for feeding. Parents are welcome to feed their children throughout the mall too.
Please check with individual restaurants and cafes who may be able to offer bottle warming facilities for you.
To help us maintain social distancing and manage queues, the toilets on our Lower Mall are currently Male only. The toilets on the First Floor are currently Female only. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Our disabled facilities remain open as usual. These include:
- Level 1, Food Court - two disabled toilets (no radar key required) which are both fitted with handrails.
- Level 1, Food Court - a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
- Lower Ground Floor - two disabled toilets (no radar key required) which are both fitted with handrails.
- 24-hour walkway – one disabled toilet (no radar key required) which are both fitted with handrails.
All of our disabled facilities have signs to highlight that not all disabilities are visible.
We have a vast selection of places to eat and drink to suit your tastes; these are located at our Food Court. There are also cafes and places to stop for a snack throughout the centre. Drinks and snacks machines are located on Levels 1 and 2 of the Car Park.
Restaraunt and cafe closing times may vary, please contact them directly before making a journey to visit them specifically.
Yes - our Shopmobility facility is open 7 days a week and is located on Car Park Level 2. For further information, please call the Shopmobility shop on 01752 221530.
You can also hire wheelchairs and scooters from Access Plymouth, a charity set up to help people get out and about in Plymouth City Centre.
You will need to register to use the service and there is a twelve month registration fee of £12.00 which is payable on registration. You will need to provide ID the first time you come.
Visitors to Plymouth can sign up to a holiday membership which gives you a three week membership. All hires are then £4.00 per day.
Advanced booking is advised, as is a telephone call to Access Plymouth on 01752 600633 to check availability and our terms and conditions.
It couldn't be simpler to get to Drake Circus - the centre is really easy to access by car, bus and train. There is a car park on-site and bus stops are located nearby. Plymouth train station is only 10 minutes away.
Drake Circus car park is situated off Charles Street. It's clearly signposted via the city centre car park messaging system. The postcode for Drake Circus is PL1 1EA.
There are various cycle routes around the city.
The car park is open each day from 06:30 - 1am. There are 1,270 parking spaces and there are spaces close to the centre that are designated to disabled drivers and parents with young children. Please note that designated disabled parking spaces are available for blue badge holders only and badges must be clearly displayed. There is also a 2m height restriction on vehicles able to use the car park.
Car parking prices are as follows:
Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00
Customers can park for just £4 if arriving at 4pm and leaving before 1am.
You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.
Typical opening hours for Drake Circus are 09:00 – 19:00 Monday – Wednesday, Friday and Saturday, 09:00 – 20:00 Thursday and 11:00 – 17:00 on Sunday.
Individual retailers may vary – please check with individual stores before you travel. Seasonal hours may change.