FAQs

What time does Drake Circus open? What time does Drake Circus close? What are Drake Circus opening times?

Typical opening hours for Drake Circus are 09:30 - 19:00 on Monday, Tuesday and Wednesday. The center is open until late on Thursdays, opening at 09:30 and closing at 20:00.

Typical opening hours for Drake Circus are 09:30 - 19:00 on Monday, Tuesday and Wednesday. The center is open until late on Thursdays, opening at 09:30 and closing at 20:00. On Friday and Saturday opening hours are 09:30 - 19:00 and on Sunday these are 11:00 - 17:00 pm. Please note that some stores open before 10:30 on Sundays for browsing.

Seasonal hours may change. Please check with individual retailers for their specific opening times.

What time does Drake Circus The Barcode open? What time does Drake Circus The Barcode close? What are Drake Circus The Barcode opening times?

The Barcode Opening Hours can be found here

The Barcode Opening Hours can be found here

Is car parking free at Drake Circus? How much is car parking at Drake Circus?

  • Up to 2 hours: £2.80
  • 2-3 hours: £4.00
  • 3-4 hours: £5.00
  • 4-5 hours: £6.00
  • 5-6 hours: £7.00
  • 6-24 hours: £12.00
  • Up to 2 hours: £2.80
  • 2-3 hours: £4.00
  • 3-4 hours: £5.00
  • 4-5 hours: £6.00
  • 5-6 hours: £7.00
  • 6-24 hours: £12.00

Customers can park for just £2 if arriving at 5pm and leaving before 1am.

You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.

Does Drake Circus have disabled parking? Where are the disabled parking spaces at Drake Circus? Does Drake Circus have family/children parking bays? How much is car parking at Drake Circus? What time does the car park open and close?

The car park is open each day from 06:30 - 1am. There are 1,270 parking spaces and there are spaces close to the centre that are designated to disabled drivers and parents with young children.

The car park is open each day from 06:30 - 1am. There are 1,270 parking spaces and there are spaces close to the centre that are designated to disabled drivers and parents with young children. Please note that designated disabled parking spaces are available for blue badge holders only and badges must be clearly displayed. There is also a 2m height restriction on vehicles able to use the car park.

Car parking prices are as follows:

Up to 2 hours: £2.80

2-3 hours: £4.00

3-4 hours: £5.00

4-5 hours: £6.00

5-6 hours: £7.00

6-24 hours: £12.00

Customers can park for £2 if arriving after 5pm and leaving before the car park closes (Drake Circus Carpark closes at 1am).

You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.

What are the Christmas Opening hours 2019 for Drake Circus?

The Christmas opening hours at Drake Circus for 2019 are as follows:

Monday - Wednesday | 9:30am – 7pm
Thursday | 9:30am - 9pm
Friday | 9:30am – 7pm
Saturday | 9:30am – 7pm
Sunday | 11am - 5pm

The Christmas opening hours at Drake Circus for 2019 are as follows:

Monday - Wednesday | 9:30am – 7pm
Thursday | 9:30am - 9pm
Friday | 9:30am – 7pm
Saturday | 9:30am – 7pm
Sunday | 11am - 5pm

Christmas Eve | 9:30am - 5pm

Christmas Day | CLOSED

Boxing Day | 9:30am – 6pm

New Year’s Eve | 9:30am – 5pm

New Years Day | 11am – 5pm

Individual store times may vary, so please contact stores directly to find out their opening hours before traveling.

Can I get to Drake Circus by Public Transport? What bus routes go to Drake Circus? How do I get to Drake Circus? Can I get a train to Drake Circus? Is there a bike route to get to Drake Circus? How to I get to Drake Circus by car?

It couldn't be simpler to get to Drake Circus - the centre is really easy to access by car, bus and train. There is a car park on-site and bus stops are located nearby. Plymouth train station is only 10 minutes away. 

It couldn't be simpler to get to Drake Circus - the centre is really easy to access by car, bus and train. There is a car park on-site and bus stops are located nearby. Plymouth train station is only 10 minutes away. 

Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

There are various cycle routes around the city.

Is car parking free at The Barcode? How much is car parking at The Barcode? What are the car parking opening hours for The Barcode?

There are more than 400 car park spaces and five electric car charging points located within The Barcode car park.

The opening hours for the car park are:

There are more than 400 car park spaces and five electric car charging points located within The Barcode car park.

The opening hours for the car park are:

Monday: 8am - 1.15am
Tuesday: 8am - 1.15am
Wednesday: 8am - 1.15am
Thursday: 8am - 1.15am
Friday: 8am - 3.30am
Saturday: 8am - 3.30am
Sunday: 8am - 1.15am

 

Park for £2 at Drake Circus the Barcode’s car park when arriving after 5pm and leaving before the car park closes.

The car park’s tariffs are:

Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00

 

 

Does Drake Circus hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Drake Circus?

Yes - our Shopmobility facility is open 7 days a week and is located on Car Park Level 2. For further information, please call the Shopmobility shop on 01752 221530.

Yes - our Shopmobility facility is open 7 days a week and is located on Car Park Level 2. For further information, please call the Shopmobility shop on 01752 221530.

You can also hire wheelchairs and scooters from Access Plymouth, a charity set up to help people get out and about in Plymouth City Centre.

You will need to register to use the service and there is a twelve month registration fee of £12.00 which is payable on registration. You will need to provide ID the first time you come.

Visitors to Plymouth can sign up to a holiday membership which gives you a three week membership. All hires are then £4.00 per day.

Advanced booking is advised, as is a telephone call to Access Plymouth on 01752 600633 to check availability and our terms and conditions.

 

Does The Barcode have disabled parking? Where are the disabled parking spaces at The Barcode? Does The Barcode have family/children parking bays? How much is car parking at The Barcode? What time does the car park open and close?

Yes, we have designated disabled bays located across Upper (Yellow) and Lower (Orange) Car Park levels. Family and Children parking spaces are located on the Mid (blue) Car Park level at Drake Circus The Barcode.
Yes, we have designated disabled bays located across Upper (Yellow) and Lower (Orange) Car Park levels. Family and Children parking spaces are located on the Mid (blue) Car Park level at Drake Circus The Barcode.

What restaurants are available at Drake Circus? What food & drink facilities are there? What type of restaurants are there in Drake Circus? What time do the restaurants close? What fast food restaurants are there at Drake Circus?

We have a vast selection of places to eat and drink to suit your tastes; these are located at our Food Court. There are also cafes and places to stop for a snack throughout the centre.

We have a vast selection of places to eat and drink to suit your tastes; these are located at our Food Court. There are also cafes and places to stop for a snack throughout the centre. Drinks machines are located on Levels 1 and 2 of the Car Park.

For a full list of restaurants as well as food and drink facilities, see here.

Restaraunt and cafe closing times may vary, please contact them directly before making a journey to visit them specifically. 

 

 

Where are the toilets in Drake Circus? Are there disabled toilets in Drake Circus? Where are the disabled toilets in Drake Circus?

The public toilets are located on the Lower Mall and Restaurant Level. We also have a special care room which has specialist equipment for disabled people. 

The public toilets are located on the Lower Mall and Restaurant Level. We also have a special care room which has specialist equipment for disabled people. 

We have a number of toilet facilities available for those with additional needs:

  • We have two disabled toilets (no radar key required) on level 1 at the food court. These are both fitted with handrails. A Changing Places care room is also available which is fitted with a hospital bed and hoist as well as toilet facilities with handrails.
  • On the lower ground floor, customers will find two disabled toilets (no radar key required) both fitted with handrails. 
  • At the 24-hour walkway, we also have one disabled toilet (radar key required) fitted with handrails.

All our toilets have signs on display to highlight to customers that not all disabilities are visible, helping to make all our customers feel comfortable while using our facilities.

Is there motorcycle/motorbike parking at The Barcode?

Yes, there are designated spaces on the Mid (Blue) Level car park at The Barcode.

Yes, there are designated spaces on the Mid (Blue) Level car park at The Barcode.

What baby facilities are there at Drake Circus? Does Drake Circus have any baby changing facilities? Is there a parent and baby Room? Is there anywhere where I can feed my baby? Are there any baby nursing facilities? Are there places to warm a baby bottle

Yes - you can find baby changing facilities inside the public toilets on the Lower Mall, near McColls.

Yes - you can find baby changing facilities inside the public toilets on the Lower Mall, near McColls. There are also facilities located at the Food Court. There are additional baby change facilities available in Marks & Spencer and Next (both located on the Upper Mall/Level 1).

The majority of our baby changing rooms have chairs for feeding. Parents are welcome to feed their children throughout the mall too. 

Please check with individual restaurants and cafes who may be able to offer bottle warming facilities for you. 

Does Drake Circus have any banks? Are there cash machines in Drake Circus? Where are the cash machines in Drake Circus?

Yes - you can find ATM machines on the Lower Mall and at the Food Court.

Yes - you can find ATM machines on the Lower Mall and at the Food Court.

Where can I find the Management Suite at Drake Circus? Is there a lost property office? Is there a help desk or customer service point?

1st floor has the Management Suite.

1st floor has the Management Suite.

From Monday to Friday, the customer service desk on Level 1 is for lost property or to speak to a member of staff. On weekends, there is a customer service desk on the Lower Ground (24-hour walkway by M&S) for lost property and customer service. Alternatively, you can call us on 01752 223030.

Are there any jobs/vacancies in Drake Circus? Where can I find careers information for Drake Circus?

You can check out the latest job vacancies at Drake Circus on the 'Jobs' section of our website.

You can check out the latest job vacancies at Drake Circus on the 'Jobs' section of our website. You can also contact the shops directly by popping in or phoning the store. Contact details for retailers are provided on the 'Shops' page.

What are the policies around filming and photography in the centre?

Any photography within Drake Circus or Drake Circus The Barcode is at the discretion of our security team.
Any photography within Drake Circus or Drake Circus The Barcode is at the discretion of our security team. For security purposes, any professional or semi-professional photography needs to be approved by the Management Team in advance and all photographers issued with a permit to work within the Centre. If you would like to photograph Drake Circus or Drake Circus The Barcode please contact info@drakecircus.com in the first instance.

What entertainment is there at Drake Circus? Is there a cinema at Drake Circus? What are the cinema times?

Drake Circus The Barcode now open, feature 12 screen IMAX 4DX Cineworld and Paradise Island Adventure Golf offering two themed courses.

Drake Circus The Barcode now open, feature 12 screen IMAX 4DX Cineworld and Paradise Island Adventure Golf offering two themed courses. More information on The Barcode can be found here.

Does Drake Circus have a vistors code or code of conduct?

At Drake Circus our aim is to provide a safe, family friendly focussed environment. The following policies are in place in order to ensure that everyone enjoys their visit.

To maintain a family environment Drake Circus will not permit:

At Drake Circus our aim is to provide a safe, family friendly focussed environment. The following policies are in place in order to ensure that everyone enjoys their visit.

To maintain a family environment Drake Circus will not permit:

  • Any actions that may be perceived as intimidating, for example the wearing of motorcycle helmets and hoods, or groups of youths (male or female) loitering either in the centre or restaurant areas or in the surrounding footpaths and car parks. Please note that truancy will be reported to the relevant authority.
  • Unsociable behaviour, including swearing, shouting or behaviour that could be detrimental to a family environment.
  • Dogs behaving unacceptably (in general, orderly dogs on leads can access the common areas of the Centre; we do reserve the right to request that these are removed should behaviour be deemed unacceptable, or no longer in keeping with a safe and orderly environment).
  • Shirts and shoes not being worn.

 

To guarantee customers enjoy their visit to Drake Circus, we do not allow the following:

  • Leafleting, canvassing or conducting any interviews and surveys within the centre or car parks.
  • Busking or unauthorised selling of goods in the Centre or car parks.
  • Blocking access to Retail Units, corridors or parking areas.

 

To ensure the health & safety of our visitors the following are strictly prohibited:

  • Smoking (including e-cigarettes) inside the Centre or Car Parks.
  • Cycling, roller blading, micro scooters and skating in the Centre or Car Parks.
  • Running, climbing or sitting on any escalator, balustrade, barrier, fence or railing.
  • Prams are not allowed on the escalators
  • Filming and photography is not permitted unless authorisation is granted by Centre Management in advance. The use of tripod equipment is not permitted.

 

The following legal condition must be adhered to:

  • Alcohol is only to be consumed within premises that hold a relevant license.
  • Customers must stay within the boundaries of the premises that they have purchase their drink from.

 

Drake Circus is private property and reserves the right to refuse entry to, or remove any persons from its property.

Failure to adhere to the Visitor Code of Conduct may result in a ban from the premises.

 

Does Drake Circus have Wifi? Is Wifi free at Drake Circus?

Yes – we offer FAST, FREE WiFi to all our shoppers.

Yes – we offer FAST, FREE WiFi to all our shoppers.

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Drake Circus?

Unfortunately, we cannot accommodate large vehicles, vans, motorhomes or coaches in our car park. There is a 2m height restriction in our car park.

Unfortunately, we cannot accommodate large vehicles, vans, motorhomes or coaches in our car park. There is a 2m height restriction in our car park.

Does Drake Circus have secure bike / bicycle parking? Where is the bicycle parking in Drake Circus? Does Drake Circus have secure motorbike / motorcycle parking? Where is the motorbike parking in Drake Circus?

There are council-owned areas outside Drake Circus where you can secure you bike with a lock. Please note that these are not secure spaces and customers leave their bike here at their own risk.

There are council-owned areas outside Drake Circus where you can secure you bike with a lock. Please note that these are not secure spaces and customers leave their bike here at their own risk.

There are motorbike spaces available in our car park but these are not secure.

Are there any lockers available at Drake Circus?

There are no lockers available at Drake Circus.
There are no lockers available at Drake Circus.

Is there a car wash at Drake Circus?

Yes. Smart Wash Solutions are at Drake Circus on Level 2.

Yes. Smart Wash Solutions are at Drake Circus on Level 2.

Does Drake Circus have any electric car charging point?

Drake Circus The Barcode has five electric car charging points on the upper level (yellow).

Drake Circus The Barcode has five electric car charging points on the upper level (yellow).

Do Drake Circus provide staff car parking facilities?

Please contact the Customer Service Desk for more information on staff parking.

Please contact the Customer Service Desk for more information on staff parking.

Does Drake Circus have click and collect?

Many of our stores offer their own click and collect service.

Many of our stores offer their own click and collect service.

Please ask in store, check online on individual retail websites or click here to see the full list. 

What's on at Drake Circus? What events are on at Drake Circus? Is there any entertainment at Drake Circus?

Drake Circus have regular seasonal events throughout the year.

Drake Circus have regular seasonal events throughout the year. For more information about what is currently happening at Drake Circus, check out our what's on page or our Facebook page. Alternatively, sign up to our newsletter to be the first to hear about our events.

Does Drake Circus have any gift cards? Where can I get gift cards at Drake Circus?

Drake Circus has a gift card available to buy from our website or from the customer service desk. Our Gift Card can be used in the majority of our stores and res

Drake Circus has a gift card available to buy from our website or from the customer service desk. Our Gift Card can be used in the majority of our stores and restaurants.

Individual stores will also offer their own gift cards - please ask in store for details.

All of the Drake Circus The Barcode occupiers excluding Cineworld now accept the gift card.

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, our map is available online here. Customers can also download a version of this.

Yes, our map is available online here. Customers can also download a version of this.

What shops / brands / stores are at Drake Circus? What women's / men's /fashion shops are at Drake Circus?

We have around 80 stores at Drake Circus. We have a mix of high street stores and independent retailers.

We have around 80 stores at Drake Circus. We have a mix of high street stores and independent retailers. We have stores such as H&M, Next, Starbucks and M&S.

.

Are there disabled changing facilities at Drake Circus?

We have a numb

We have a number of toilet and changing facilities available for those with additional needs:

  • We have two disabled toilets (no radar key required) on level 1 at the food court. These are both fitted with handrails. A Changing Places care room is also available which is fitted with a hospital bed and hoist as well as toilet facilities with handrails.
  • On the lower ground floor, customers will find two disabled toilets (no radar key required) both fitted with handrails. 
  • At the 24-hour walkway, we also have one disabled toilet (radar key required) fitted with handrails.

All our toilets have signs on display to highlight to customers that not all disabilities are visible, helping to make all our customers feel comfortable while using our facilities.

Can I hire a pushchair or buggy at Drake Circus?

No, we don't offer facilities to hire a pushchair or buggy at Drake Circus.

No, we don't offer facilities to hire a pushchair or buggy at Drake Circus.

What family / childrens facilities are there at Drake Circus? Are there childrens play areas?

We don't offer family or children's facilities or play areas at Drake Circus, but often have events and installations throughout the year at Christmas or Easter, for example.

We don't offer family or children's facilities or play areas at Drake Circus, but often have events and installations throughout the year at Christmas or Easter, for example.

Are there child friendly / safe areas in Drake Circus? Is there a creche at Drake Circus?

There are no child friendly or safe areas at Drake Circus, and we do not offer creche facilities. 

There are no child friendly or safe areas at Drake Circus, and we do not offer creche facilities. 

Are there any post boxes in Drake Circus?

There are no post boxes in Drake Circus.

There are no post boxes in Drake Circus.

Are there any photo booths available at Drake Circus?

Yes, photo booths are available in the upper mall (Cornwall Street Entrance) and on the first floor in the food court. 

Yes, photo booths are available in the upper mall (Cornwall Street Entrance) and on the first floor in the food court. 

Is there a business lounge at Drake Circus? Can I hire a meeting room at Drake Circus?

Regus Express offers business lounges and meeting rooms at Drake Circus - please contact them on

Regus Express offers business lounges and meeting rooms at Drake Circus - please contact them on 01752 689451 for more information. 

Are there any phone or ipad charging facilities?

Yes, we offer phone charging facilities in our food court via the phone charging ports. 

Yes, we offer phone charging facilities in our food court via the phone charging ports. 

Are there any police or security at Drake Circus?

Drake Circus has a security team available in the centre. If you have any concerns while visiting Drake Circus, please talk to a member of our security team. 

Drake Circus has a security team available in the centre. If you have any concerns while visiting Drake Circus, please talk to a member of our security team. 

Does Drake Circus have any first aid facilities? Where are the first aid facilities at Drake Circus?

All our security staff are fully trained in first aid, but we do not offer a dedicated first aid room.

All our security staff are fully trained in first aid, but we do not offer a dedicated first aid room. If you require assistance while visiting Drake Circus, please speak to any member of staff who will be able to help or seek assistance for you.

Is there a quiet room in Drake Circus? Where are the quiet room facilities?

Drake Circus does not offer a quiet room.

Drake Circus does not offer a quiet room.

We hold a Sensory Shopping event on the first Saturday of every month between 9am and 10am. Our stores will be turning off their music and dimming their lights wherever possible, to create a low sensory shopping experience. 

More details can be found here.

General opening times

Monday
09:30
-
19:00
Tuesday
09:30
-
19:00
Wednesday
09:30
-
19:00
Thursday
09:30
-
21:00
Friday
09:30
-
19:00
Saturday
09:30
-
19:00
Sunday
11:00
-
17:00

Store opening times at Drake Circus Plymouth may vary. Food will be open later – please check retailer websites for further details. Please note the centre will be closed on Easter Day and Christmas Day. 

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Drake Circus
1 Charles Street
Plymouth
Devon
PL1 1EA
01752 223030
  • Car

    Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

  • Train

    Drake Circus is a 10 minute walk from the station and there are regular bus services to and from Plymouth train station.  Taxi stands can be found at Old Town Street. 

  • Bus

    Plymouth City Centre is served by Citybus and Stagecoach.  All operate in most areas of Devon and Cornwall.  There are many bus stops situated on Charles Street, all giving direct access to Drake Circus. Plymouth Coach Station is a 0.3 miles’ walk away from the centre.  Plymouth also operates a park and ride scheme with car parks at Coypool, Milehouse, and George junction.  For more help, contact www.plymouth.gov.uk

Facilities

ATMs are located on the Lower Mall and at the Food Court

Our car park is open from 6.30am - 1am.

There are 1,270 parking spaces including bays for disabled drivers and parents with children situated on Levels 1, 2 and 3. Please note, disabled spaces are for blue badge holders only and you must display your badge. There is a 2m height restriction for the car park.

Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00


Customers can park for £2 if arriving after 5pm and leaving before the car park closes.

You can also park overnight from 5.00pm until 10.00am the following day for £5. 

We are proud that our car park has been issued the Park Mark, an award given by the Police for achieving the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

The nearest car parks for accessible vehicles over 2m are St Andrew St/Whimple Street, Guildhall and North Hill.

You can buy Drake Circus Gift Cards from the Customer Service desk which is located on the Food Court / Car Park Level 1 in the centre, or if you would prefer to purchase online, then please click here.

Gift card amounts available to purchase range from £5 up to £500, and you will be able to use the gift cards in all shops at Drake Circus with the exception of EE, Spud-u-like, Fuel Juice, Regus and Krispy Kreme.

Information Pods featuring live bus timetables and electronic centre guides are located throughout the centre

Children's rides are located on all levels apart from Car Park Level 2

We have installed the award winning, secure device charging system Chargebox at Drake Circus.

Chargebox provides a secure and private way to charge your devices. It's simple, reliable, convenient and it's FREE!

You can find the Chargebox units on the food court level near to the toilets.  

Photo booths are located on the Lower Mall, Old Town Street and on Car Park Level 2

Recycling facilities are located throughout the centre

There are more than 400 car park spaces and five electric car charging points located within The Barcode car park.

The opening hours for the car park are:

Monday: 8am - 1.15am
Tuesday: 8am - 1.15am
Wednesday: 8am - 1.15am
Thursday: 8am - 1.15am
Friday: 8am - 3.30am
Saturday: 8am - 3.30am
Sunday: 8am - 1.15am

Click here for parking tariffs 

Public toilets are available on the Lower Mall and at the Food Court. 

We also have a special care room which has specialist equipment for disabled people.

 

Accessibility

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

Drake Circus offers step-free access and easy-to-use lift facilities to all levels

In order to hire a scooter or wheelchair from the team at Drake Circus, customers must be members of Shopmobility already.

To register, visit: Access Plymouth, Mayflower East Car Park, Mayflower Street, Plymouth, PL1 1QJ. More info is available on the website: http://www.accessplymouth.co.uk/

When registering, there is a 12 month registration fee of £12. For more information, call 01752 600633. 

When visiting Drake Circus, powered scooters and manual wheelchairs are available to hire at the centre on Level 2 of the car park. There is a £4 usage charge and only registered members can hire powered scooters. 

Services

A number of stores within Drake Circus offer a Click & Collect service - please see individual store pages under the 'Shops' tab for more information.

Lost & Found is located at our Customer Service Desk at the Food Court

Free Wi-Fi available throughout Drake Circus

Download centre map