Apple - Specialist

Job Summary

As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer.


  • Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.
  • Strong interest in technology, particularly Apple products, and agility at learning new products and features.
  • Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.


As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, you’re also the person who guides them — advising, selling and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.

Additional Requirements

  • You’re passionate about Apple and eager to share that passion with others.
  • You’re willing to learn and embrace Apple’s unique style of service.
  • You have strong people skills — you’re approachable, a good listener and empathetic.
  • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

If you are interested in this position, please apply via


General opening times

Bank Holiday Monday

Store opening times may vary. Food will be open later – please check retailer websites for further details.

Additional opening times

Store opening times at Drake Circus Plymouth may vary. Food will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Drake Circus
1 Charles Street
01752 223030
  • Car

    Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

  • Train

    Drake Circus is a 10 minute walk from the station and there are regular bus services to and from Plymouth train station.  Taxi stands can be found at Old Town Street. 

  • Bus

    Plymouth City is served by Citybus, First Bus and Stagecoach.  All operate in most areas of Devon and Cornwall.  There are many bus stops situated on Charles Street, all giving direct access to Drake Circus.  Bretonside bus station is also situated within 100m .  Plymouth also operates a park and ride scheme with car parks at Coypool, Milehouse, and George junction.  For more help, contact


ATMs are located on the Lower Mall and at the Food Court

Our Drake Circus Plymouth car park is open from 6.30am - Midnight.

There are 1,270 parking spaces including bays for disabled drivers and parents with children situated on Levels 1, 2 and 3. Please note that disabled spaces are for blue badge holders only and you must display your badge. There is a 2m height restriction for the car park.

Up to 2 hours: £2.80

2-3 hours: £4.00

3-4 hours: £5.00

4-5 hours: £6.00

5-6 hours: £7.00

6-24 hours: £12.00

Park for just £4 if arriving at 4pm and leaving before midnight. 

You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

You can buy Drake Circus Gift Cards from the Customer Service desk which is located on the Food Court / Car Park Level 1 in the centre, or if you would prefer to purchase online, then please click here.

Gift card amounts available to purchase range from £5 up to £500, and you will be able to use the gift cards in all shops at Drake Circus with the exception of EE, Spud-u-like, Fuel Juice, Regus and Krispy Kreme.

Information Pods featuring live bus timetables and electronic centre guides are located throughout the centre

Children's rides are located on all levels apart from Car Park Level 2

We have installed the award winning, secure device charging system Chargebox at Drake Circus.

Chargebox provides a secure and private way to charge your devices. It's simple, reliable, convenient and it's FREE!

You can find the Chargebox units on the food court level near to the toilets.  

Photo booths are located on the Lower Mall, Old Town Street and on Car Park Level 2

Recycling facilities are located throughout the centre

At Drake Circus, we are proud to have won Loo of the Year Award every year running since opening. 

Public toilets are available on the Lower Mall and at the Food Court. 

We also have a special care room which has specialist equipment for disabled people.



We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

Drake Circus offers step-free access and easy-to-use lift facilities to all levels

You can hire scooters and wheelchairs from Access Plymouth, a charity organisation set up to help people get out and about in Plymouth. 

You will need to register and there is a 12 month registration fee of £12. For more information, click here or call 01752 600633. 

Powered scooters and manual wheelchairs are also available to hire at the centre on Level 2 of the car park. There is a £3 usage charge and only registered members can hire powered scooters. 


A number of stores within Drake Circus offer a Click & Collect service - please see individual store pages under the 'Shops' tab for more information.

Lost & Found is located at our Customer Service Desk at the Food Court

Free BT Wi-Fi available throughout Drake Circus