Apple - Genius

Job Summary

At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day.

Key Qualifications

  • Strong people skills and a knack for problem solving.
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of customer appointments.


As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training.

Additional Requirements

  • You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
  • You have excellent time management skills and can make decisions quickly.
  • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

If you are interested in this position, please apply online via

General opening times

Bank Holiday Monday

Store opening times may vary. Food will be open later – please check retailer websites for further details.

Additional opening times

Store opening times at Drake Circus Plymouth may vary. Food will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Drake Circus
1 Charles Street
01752 223030
  • Car

    Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

  • Train

    Drake Circus is a 10 minute walk from the station and there are regular bus services to and from Plymouth train station.  Taxi stands can be found at Old Town Street. 

  • Bus

    Plymouth City is served by Citybus, First Bus and Stagecoach.  All operate in most areas of Devon and Cornwall.  There are many bus stops situated on Charles Street, all giving direct access to Drake Circus.  Bretonside bus station is also situated within 100m .  Plymouth also operates a park and ride scheme with car parks at Coypool, Milehouse, and George junction.  For more help, contact


ATMs are located on the Lower Mall and at the Food Court

Our Drake Circus Plymouth car park is open from 6.30am - Midnight.

There are 1,270 parking spaces including bays for disabled drivers and parents with children situated on Levels 1, 2 and 3. Please note that disabled spaces are for blue badge holders only and you must display your badge. There is a 2m height restriction for the car park.

Up to 2 hours: £2.80

2-3 hours: £4.00

3-4 hours: £5.00

4-5 hours: £6.00

5-6 hours: £7.00

6-24 hours: £12.00

Park for just £4 if arriving at 4pm and leaving before midnight. 

You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

You can buy Drake Circus Gift Cards from the Customer Service desk which is located on the Food Court / Car Park Level 1 in the centre, or if you would prefer to purchase online, then please click here.

Gift card amounts available to purchase range from £5 up to £500, and you will be able to use the gift cards in all shops at Drake Circus with the exception of EE, Spud-u-like, Fuel Juice, Regus and Krispy Kreme.

Information Pods featuring live bus timetables and electronic centre guides are located throughout the centre

Children's rides are located on all levels apart from Car Park Level 2

We have installed the award winning, secure device charging system Chargebox at Drake Circus.

Chargebox provides a secure and private way to charge your devices. It's simple, reliable, convenient and it's FREE!

You can find the Chargebox units on the food court level near to the toilets.  

Photo booths are located on the Lower Mall, Old Town Street and on Car Park Level 2

Recycling facilities are located throughout the centre

At Drake Circus, we are proud to have won Loo of the Year Award every year running since opening. 

Public toilets are available on the Lower Mall and at the Food Court. 

We also have a special care room which has specialist equipment for disabled people.



We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

Drake Circus offers step-free access and easy-to-use lift facilities to all levels

You can hire scooters and wheelchairs from Access Plymouth, a charity organisation set up to help people get out and about in Plymouth. 

You will need to register and there is a 12 month registration fee of £12. For more information, click here or call 01752 600633. 

Powered scooters and manual wheelchairs are also available to hire at the centre on Level 2 of the car park. There is a £3 usage charge and only registered members can hire powered scooters. 


A number of stores within Drake Circus offer a Click & Collect service - please see individual store pages under the 'Shops' tab for more information.

Lost & Found is located at our Customer Service Desk at the Food Court

Free BT Wi-Fi available throughout Drake Circus