If you find a lost item within the public areas of the mall, please hand it to a member of our team. If you have lost an item in the public areas of the mall please call 01752 223030 or email email@example.com. If you have lost an item in one of our stores, please contact the store directly.
To help us maintain social distancing and manage queues, the toilets on our Lower Mall are currently Male only. The toilets on the First Floor are currently female only. Our disabled facilities are open as usual.
- First Floor, Food Court – two disabled toilets (no radar key required) which are both fitted with handrails.
- First Floor, Food Court – a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
- Lower Ground Floor – two disabled toilets (no radar key required) which are both fitted with handrails.
- 24-hour walkway – one disabled toilet (no radar key required) which is fitted with handrails.
All our disabled facilities have signs to highlight that not all disabilities are visible.
ATMs are located on the Lower Mall and at the Food Court - applies to Drake Circus only.
To help us maintain social distancing, the Shopmobility service is currently only available for existing customers until we are able to provide familiarisation sessions that allow for safe social distancing. This will be reviewed on an ongoing basis and amended as soon as is feasibly possible.