Making Drake Circus accessible for all

Open Today

09:00 - 20:00

We're proud that Drake Circus support all our customers, regardless of their requirements. 

Throughout Drake Circus and our stores, we have methods in place to assist customers throughout their visit - whether that's with disabled parking bays or quieter shopping periods. 

  • We've recently doubled the amount of customer seating within Drake Circus.
  • We have an accessible lift at our Old Town Street entrance. 
  • We have handrails installed throughout the centre.
  • We have 51 disabled parking bays that are clearly marked. 
  • We are committed to a programme of dementia friendly training for all Drake Circus staff.
  • Our customer service desk on level 1 is DDA compliant and features an audio induction loop. 

We have a number of toilet facilities available for those with additional needs:

  • We have two disabled toilets (no radar key required) on level 1 at the food court. These are both fitted with handrails. A Changing Places care room is also available which is fitted with a hospital bed and hoist as well as toilet facilities with handrails.
  • On the lower ground floor, customers will find two disabled toilets (no radar key required) both fitted with handrails. 
  • At the 24-hour walkway, we also have one disabled toilet (radar key required) fitted with handrails.

All our toilets have signs on display to highlight to customers that not all disabilities are visible, helping to make all our customers feel comfortable while using our facilities.

All our stores also welcome guide dogs while customers shop. 

We also run a monthly sensory shopping event on the first Saturday of every month where lights are dimmed and music is turned off wherever possible.

Drake Circus took part in Purple Tuesday on the 13th November 2018, to showcase the work we do and collaborate with local charities and organisations to provide information to our customers. 

If you need help while shopping at Drake Circus, please ask any member of staff who will be happy to help.

 

 

 

General opening times

Monday
09:00
-
18:00
Tuesday
09:00
-
18:00
Wednesday
09:00
-
18:00
Thursday
09:00
-
20:00
Friday
09:00
-
18:00
Saturday
09:00
-
18:00
Sunday
10:30
-
16:30
Bank Holiday Monday
10am
-
5pm
Christmas Day
Closed
-
-
Easter Day
Closed
-
-

Store opening times may vary. Food will be open later – please check retailer websites for further details.

Additional opening times

Store opening times at Drake Circus Plymouth may vary. Food will be open later – please check retailer websites for further details. Please note the centre will be closed on Easter Day and Christmas Day. 

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Drake Circus
1 Charles Street
Plymouth
Devon
PL1 1EA
01752 223030
  • Car

    Drake Circus car park is situated off Charles Street.  It's clearly signposted via the city centre car park messaging system.  The postcode for Drake Circus is PL1 1EA.

  • Train

    Drake Circus is a 10 minute walk from the station and there are regular bus services to and from Plymouth train station.  Taxi stands can be found at Old Town Street. 

  • Bus

    Plymouth City Centre is served by Citybus and Stagecoach.  All operate in most areas of Devon and Cornwall.  There are many bus stops situated on Charles Street, all giving direct access to Drake Circus. Plymouth Coach Station is a 0.3 miles’ walk away from the centre.  Plymouth also operates a park and ride scheme with car parks at Coypool, Milehouse, and George junction.  For more help, contact www.plymouth.gov.uk

Facilities

ATMs are located on the Lower Mall and at the Food Court

Our Drake Circus Plymouth car park is open from 6.30am - Midnight.

There are 1,270 parking spaces including bays for disabled drivers and parents with children situated on Levels 1, 2 and 3. Please note that disabled spaces are for blue badge holders only and you must display your badge. There is a 2m height restriction for the car park.

Up to 2 hours: £2.80

2-3 hours: £4.00

3-4 hours: £5.00

4-5 hours: £6.00

5-6 hours: £7.00

6-24 hours: £12.00

Customers can park for just £4 if arriving at 4pm and leaving before midnight.

You can also park overnight from 5.00pm until 10.00am the following day for £5. You must arrive after 5.00pm and leave before 10.00am.

We are proud that our car park has been issued the Park Mark, an award given by the Police for achieving the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

You can buy Drake Circus Gift Cards from the Customer Service desk which is located on the Food Court / Car Park Level 1 in the centre, or if you would prefer to purchase online, then please click here.

Gift card amounts available to purchase range from £5 up to £500, and you will be able to use the gift cards in all shops at Drake Circus with the exception of EE, Spud-u-like, Fuel Juice, Regus and Krispy Kreme.

Information Pods featuring live bus timetables and electronic centre guides are located throughout the centre

Children's rides are located on all levels apart from Car Park Level 2

We have installed the award winning, secure device charging system Chargebox at Drake Circus.

Chargebox provides a secure and private way to charge your devices. It's simple, reliable, convenient and it's FREE!

You can find the Chargebox units on the food court level near to the toilets.  

Photo booths are located on the Lower Mall, Old Town Street and on Car Park Level 2

Recycling facilities are located throughout the centre

At Drake Circus, we are proud to have won Loo of the Year Award every year running since opening. 

Public toilets are available on the Lower Mall and at the Food Court. 

We also have a special care room which has specialist equipment for disabled people.

 

Accessibility

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

Drake Circus offers step-free access and easy-to-use lift facilities to all levels

In order to hire a scooter or wheelchair from the team at Drake Circus, customers must be members of Shopmobility already.

To register, visit: Access Plymouth, Mayflower East Car Park, Mayflower Street, Plymouth, PL1 1QJ. More info is available on the website: http://www.accessplymouth.co.uk/

When registering, there is a 12 month registration fee of £12. For more information, call 01752 600633. 

When visiting Drake Circus, powered scooters and manual wheelchairs are available to hire at the centre on Level 2 of the car park. There is a £4 usage charge and only registered members can hire powered scooters. 

Services

A number of stores within Drake Circus offer a Click & Collect service - please see individual store pages under the 'Shops' tab for more information.

Lost & Found is located at our Customer Service Desk at the Food Court

Free BT Wi-Fi available throughout Drake Circus

Download centre map