Estate Housekeeping Supervisor (Nights)

Full Time Permanent - 42 Hours Per Week and Flexible to meet the needs of the role & business. The role encompasses the Plymouth estate including Drake Circus, New George Street, Plymouth Retail, Drake Circus Leisure and all associated carparks and service yards.

Summary & Purpose of the Role

The main purpose of the job is to support and assist the Housekeeping Manager to maintain a safe and clean environment. To support, supervise, manage and monitor the day to day cleaning of the site both internally and externally in accordance with agreed schedules and within pre-determined budgets. Provide leadership and direction, to ensure that the company standards and policies are followed and maintained. To supervise, manage and monitor the day to day cleaning of the Drake Circus Estate both internally and externally in accordance with agreed schedules, key performance indicators, and within pre-determined budgets.

Customer Service

  • Customer service, communication and teamwork - recognising that the public, retailers, contractors and colleagues are all customers and ensuring the team are delivering the highest standards of service.
  • Be helpful, approachable and courteous at all times and maintain a positive relationship between Drake Circus, retailers and all other stakeholders, particularly members of the public.
  • Ensuring the team are delivering service standards to the training given and in line with mystery shop criteria.
  • Ensure that all instructions and messages are communicated effectively and efficiently, encouraging two-way communication when possible.

Team Management

  • To monitor and quality check all work both internally and externally to ensure that the work is being completed to pre-determined specifications and standards throughout
  • Supervise and monitor the waste & recycling team operations, including schedule 3 waste, ensuring that all waste is disposed of correctly with copies of Waste Transfer Notes obtained & retained for all waste.
  • Rota management - to ensure all shifts are covered adequately through written and verbal communication.  All changes to the scheduled rota to be communicated both verbally and written, and to review the rota’s regularly to ensure that they are still appropriate to cover the workload. To update the Control Room of any amendments.
  • To manage, monitor and record all staff time sheets / overtime / holiday sickness and absence
  • Monitor and report on all activities, providing relevant management information via either written, verbal reports or PDA
  • Attend team meetings; liaising with other departments to perform duties and aid overall business needs
  • Conduct staff inductions for new members of the team including Incentive Ambassador Training.
  • Development of the team.  This will involve building relationships, evaluation of training needs and working to develop a highly motivated team.


  • To manage and control all consumable ordering of stock and communicate to the Housekeeping Manager all stock requirements
  • To control distribution of the stock
  • To complete the nightly/weekly scheduled tasks and duties in line with client expectations
  • Ensure that all Compactors and bins are locked in accordance to Schedule 3 waste.
  • Ensure all communications contained within the handover book are addressed at the start of each shift as a matter of course
  • Supervise and monitor the waste & recycling team operations, including schedule 3 waste, ensuring that all waste is disposed of correctly with copies of Waste Transfer Notes obtained & retained for all waste.
  • Ensure all equipment is maintained to manufacturer’s recommendations and full working order complying with Health and Safety regulations, reporting all equipment defects to the Deputy Services Manager immediately


  • Conduct all team member absence return to work documentation
  • Conduct and document all informal discussions with housekeeping staff regarding performance issues and complete staff observation documentation.
  • Maintain confidentiality in all aspects of client and staff information.
  • Assist in the sickness, absence, appraisal and monitoring of staff as required.
  • At all times to follow through any managerial instructions.


  • Take responsibility for all Administration and paperwork associated with the role.
  • Attend training and to develop relevant knowledge and skills
  • Accident, incident and near miss reporting and investigation, including interviewing personnel as required and in the agreed British Land timeframe.
  • Be prepared to receive and undertake further training as required.

H & S

  • To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements

Skills and Experience

  • Experience of working in a Cleaning Environment at a Supervisory level
  • Experience of COSHH
  • Experience of working and building partnerships with clients
  • IOSH training desirable
  • IT literacy skills in Microsoft Outlook, Word, Excel and PowerPoint
  • Articulate and has the ability to communicate effectively with the clients and the IFM teams
  • Organised individual who can demonstrate a record of planning and managing work flows
  • Able to demonstrate an understanding of high-quality service delivery and their impact on this
  • The ability to be agile and flexible to meet the needs and demands of the role
  • Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail
  • Clean current full UK driving licence
Vacancy closes
Friday, August 7, 2020

How to apply

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