Drake Circus | Nights Housekeeper

Permanent contracts, as well as Flexi hours available

4 days on, 4 days off on rotation.

The role encompasses the Plymouth estate including Drake Circus, New George Street, Plymouth Retail, Drake Circus Leisure Barcode and all associated carparks and service yards.

£9.00 per hour 

Summary & Purpose of the Role

The main purpose of the job is to support and assist the team in ensuring that the site is maintained to the agreed KPI standards with a safe and clean environment paramount. To assure that the company standards and policies are followed and maintained.

Customer Service

  • Maintain polite and good communication with your colleagues, retailers, and shoppers always.
  • To be enthusiastic, helpful, courteous, and inspired by the Drake Circus Estate customer charter always and to attend staff meetings when requested by Management.


  • Maintain the cleanliness of toilets throughout the night, ensuring that they are always clean, floors are clear of any spillages, mirrors and sinks wiped and consumables are always topped up.
  • Ensure that wet floor signs are put out on entrances during wet weather.
  • To ensure the site is of a fit for trade standard before 0900hrs and all reactive tasks are closed in a timely fashion following the Managers safe to trade audit
  • Machines clean all entrance pavements daily and pressure wash on a scheduled basis or as required by management
  • Dry down the entrance benches after rainfall throughout the day and ensure their cleanliness.
  • The vacuuming and steam cleaning of all entrance mats where required
  • Empty and wipe down all bins including cigarette bins
  • Clean Management Suites on both sites including conference, training rooms, staff rest rooms including toilet & shower facilities.
  • Clean entrance paving to include flower beds, birds mess, chewing gum, cigarette ends, spillages, litter and debris clearing.
  • Wash or wipe where necessary all walls, pillars, and painted surfaces up to 2 metres
  • Wash or wipe where necessary all furniture, fixtures, signage, and fittings both FOH & BOH including HVM bollards and planters
  • Respond to reactive spillages on Drake Circus Campus sites in a timely manner
  • Watering plants and hanging baskets (summer)
  • Cleaning of canopies and louvers 
  • Wipe down all glass doors and panels

Skills and Experience

  • Full UK driving licence (desirable)
  • To be trained and competent in the use of relevant cleaning machinery, pressure washers and equipment / COSHH
  • Litter picking and constant refresh of entrances during shift
  • Wipe down and re-stock cleaning trolleys and to clean machinery and equipment after use, re stock / fill and stow correctly
  • Empty and wash out retailers’ bins as part of schedule 3 waste, ensuring that weight has been correctly recorded, and schedule 3 paperwork is completed.
  • Always keep your cleaning area and space clean and tidy and your cleaning materials safely stored
  • The above description is not exhaustive, but the above points represent the key points pertaining to the role of Cleaning Operative
  • Must have a valid in date driving licence.

Skills and Experience

  • Full clean Driving Licence
  • Experience of working and building partnerships with clients
  • IOSH trained desirable
  • Knowledge of COSHH
  • Experience of working within a fast-moving cleaning environment
  • Is articulate and can communicate effectively with the clients and the IFM teams


  • Discounted parking across the estate
  • Retailer discounts at many outlets
  • 20 days holiday
  • Investment in team members with further learning and development
  • Reward and Recognition bonuses for team members
  • Cycle to work scheme

Please submit your CV and/or cover letter to: - rikki.mcmachan@drakecircus.com

Vacancy closes

Tuesday, December 28th, 2021