Jobs

Customer Advisor role – 30 hour contract

3 Store

Job details

Full job title: Customer Advisor role – 30 hour contract

Full time / part time

Full time

Numbers of hours per week: 30

Specific shift details

Mornings, Weekends

Hourly Rate

14.40

Job type

Permanent

Job description

Salary: £12 per hour + an on-target bonus of 25%, paid out monthly based on your store’s performance

Hours: 30 hours across 5 days per week, including weekends on a rotation basis

Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.

The Plymouth Drake Circus Three Store is a sleek and vibrant retail space, offering the latest smartphones, accessories, and mobile services. Friendly and knowledgeable staff provide expert assistance, located within the bustling Drake Circus Shopping Centre in Plymouth city center. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities:

Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications

It all starts with you. We are looking for individuals who want to ‘wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key qualities include:

Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Closing date: 24-12-2024

How to apply

Apply online

https://threev1-1481200-gb-engb.sr-attrax.com/job/retail-customer-advisor-plymouth-30-hours-in-plymouth-gb-jid-2267