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What safety measures are in place in response to the coronavirus outbreak?

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit.

Please remember to wear a face covering while visiting, as this is mandatory in enclosed public spaces from 24th July.

Find out more here

Do I have to wear a face mask when visiting?

From Friday 24th July, wearing a face covering is mandatory in enclosed public spaces such as shops, supermarkets and shopping centres, as well as when buying food and drink to take away from cafes and shops.

Face coverings must also be worn in banks, building societies and post offices.

There are some instances where face coverings do not need to be worn, including in pubs, bars or dine-in restaurants, or if you are sitting down to eat or drink in our food court.

Face coverings are also not compulsory in cinemas, hairdressers, salons or gyms.

There are some people who are exempt from wearing a face covering, and our team will of course be mindful and respectful of this. More detail can be found on the government’s website here.

It is not compulsory for shop or supermarket staff to wear face coverings, however all retailers are required to ensure that their stores are Covid-19 secure, in line with government guidelines.

Many of our retailers have installed Perspex screens or provided transparent visors, so you may see store colleagues using these rather than face coverings.

You can read more about the government guidelines for shop staff here.

Are there any changes to car parking?

Please note that the usual car parking charges will be reinstated from 15th June 2020.

To help us maintain social distancing, there is currently a one-way system in place in our car park for pedestrians.

The car park stairwell within the mall is temporarily to be used to go down only.

When shoppers are leaving the centre, they should pay for parking at the First Floor (Food Court) pay machines or those located in the car park on this level.

Shoppers can then exit the centre via the First Floor car park and follow signage to the Marks & Spencer stairwell. From here, shoppers can access car park levels 2-5 via the stairs or lift, which are both ‘up’ only.

New signage is in place to help everyone to follow this guidance.

We ask that customers please give lift priority to those most in need.

Are there any changes to car parking?

Please note that the usual car parking charges will be reinstated from 15th June 2020.

To help us maintain social distancing, there is currently a one-way system in place in our car park for pedestrians.

The car park stairwell within the mall is temporarily to be used to go down only.

When shoppers are leaving the centre, they should pay for parking at the First Floor (Food Court) pay machines or those located in the car park on this level.

Shoppers can then exit the centre via the First Floor car park and follow signage to the Marks & Spencer stairwell. From here, shoppers can access car park levels 2-5 via the stairs or lift, which are both ‘up’ only.

New signage is in place to help everyone to follow this guidance.

We ask that customers please give lift priority to those most in need.

What family / childrens facilities are there at Drake Circus? Are there childrens play areas?

For your safety, our children's rides are currently unavailable. We'd like to thank you for your continued understanding and patience at this time.

What family / childrens facilities are there at Drake Circus? Are there childrens play areas?

For your safety, our children's rides are currently unavailable. We'd like to thank you for your continued understanding and patience at this time.

What family / childrens facilities are there at Drake Circus? Are there childrens play areas?

For your safety, our children's rides are currently unavailable. We'd like to thank you for your continued understanding and patience at this time.

What family / childrens facilities are there at Drake Circus? Are there childrens play areas?

For your safety, our children's rides are currently unavailable. We'd like to thank you for your continued understanding and patience at this time.

Where are the toilets in Drake Circus? Are there disabled toilets in Drake Circus? Where are the disabled toilets in Drake Circus?

To help us maintain social distancing and manage queues, the toilets on our Lower Mall are currently Male only. The toilets on the First Floor are currently Female only. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Our disabled facilities remain open as usual. These include:

  • Level 1, Food Court - two disabled toilets (no radar key required) which are both fitted with handrails.
  • Level 1, Food Court - a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
  • Lower Ground Floor - two disabled toilets (no radar key required) which are both fitted with handrails.
  • 24-hour walkway – one disabled toilet (no radar key required) which are both fitted with handrails.

All of our disabled facilities have signs to highlight that not all disabilities are visible.

Where are the toilets in Drake Circus? Are there disabled toilets in Drake Circus? Where are the disabled toilets in Drake Circus?

To help us maintain social distancing and manage queues, the toilets on our Lower Mall are currently Male only. The toilets on the First Floor are currently Female only. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Our disabled facilities remain open as usual. These include:

  • Level 1, Food Court - two disabled toilets (no radar key required) which are both fitted with handrails.
  • Level 1, Food Court - a Changing Places care room is also available which is fitted with a hospital bed and hoist, as well as toilet facilities with handrails.
  • Lower Ground Floor - two disabled toilets (no radar key required) which are both fitted with handrails.
  • 24-hour walkway – one disabled toilet (no radar key required) which are both fitted with handrails.

All of our disabled facilities have signs to highlight that not all disabilities are visible.

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