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Toilets

The toilets on the Upper Mall are currently closed. The toilets on the Lower Mall (between McColl's and Number 1 Currency) have Male, Female and Disabled Facilities. 

We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

We also have a special care room which has specialist equipment for disabled users.

Drake Circus Car Park

The Drake Circus car park and our 24-hour walkway are open from 6am everyday and close two hours after the Centre Opening Hours

Drake Circus Carpark is open Monday - Saturday 07:30am - 07:30pm (Last Entry: 07:00pm), Sunday 0900 - 1730

To help us maintain social distancing, there is currently a one-way system in place in our car park for pedestrians.

The car park stairwell within the mall is temporarily to be used to go down only.

When shoppers are leaving the centre, they should pay for parking at the First Floor (Food Court) pay machines or those located in the car park on this level.

Shoppers can then exit the centre via the First Floor car park and follow signage to the Marks & Spencer stairwell. From here, shoppers can access car park levels 2-5 via the stairs or lift, which are both ‘up’ only.

New signage is in place to help everyone to follow this guidance.

We ask that customers please give lift priority to those most in need.

There are 1,270 parking spaces including bays for disabled drivers and parents with children situated on Levels 1, 2 and 3. Please note that disabled spaces are for blue badge holders only and you must display your badge. There is a 2m height restriction for the car park.

The car park’s tariffs are:

Up to 2 hours: £2.80
2-3 hours: £4.00
3-4 hours: £5.00
4-5 hours: £6.00
5-6 hours: £7.00
6-24 hours: £12.00

Customers can park for £2 if arriving after 5pm and leaving before the car park closes.

You can also park overnight from 5.00pm until 10.00am the following day for £5. 

We are proud that our car park has been issued the Park Mark, an award given by the Police for achieving the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

The nearest car parks for accessible vehicles over 2m are St Andrew St/Whimple Street, Guildhall and North Hill.

The Barcode Car Park

There are more than 400 car park spaces and five electric car charging points located within The Barcode car park.

The Barcode car park is open at the following times:

  • Monday:             11:00am - 23:15am
  • Tuesday:              11:00am - 23:15am
  • Wednesday:        11:00am - 23:15am
  • Thursday:            11:00am - 23:15am
  • Friday:                 11:00am - 00:15am
  • Saturday:            11:00am - 00:15am
  • Sunday:               11:00am - 23:15am

The car park’s tariffs are:

Up to 2 hours: £2.80

2-3 hours: £4.00

3-4 hours: £5.00

4-5 hours: £6.00

5-6 hours: £7.00

6-24 hours: £12.00

Customers can park for £2 if arriving after 5pm and leaving before the car park closes

Shopmobility

To help us maintain social distancing, the Shopmobility service is currently only available for existing customers until we are able to provide familiarisation sessions that allow for safe social distancing. This will be reviewed on an ongoing basis and amended as soon as is feasibly possible.

Bicycle Bays

If you are cycling to Drake Circus, there are bike racks available on Cornwall Street outside the M&S Foodcourt entrance. There are also bike racks available at Level -2 of The Barcode in the lift lobby.

Mall Seating

To help us maintain social distancing our mall seating has been temporarily reduced. We'd like to thank you for your continued understanding and patience at this time.

Glide

Please consider downloading the Glide app for contactless payment via your phone and to avoid any queues.

Collect+

The Collect+ service offered by McColl's is currently unavailable. We'd like to thank you for your continued understanding and patience at this time.

Vending Machines

Our vending machine is temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

Amazon Lockers

The Amazon collection lockers located within Next are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

Water Fountain

For your safety, our water fountain has been temporarily switched off. We'd like to thank you for your continued understanding and patience at this time.

Phone Charging

Our charging lockers are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

Drake Circus Gift Card

Covid-19 update: due to current restrictions, our gift cards are only available to purchase online.

A Drake Circus gift card is the perfect gift for your friends and family, letting them choose exactly what they want, whether it’s a birthday or Christmas present, to mark an anniversary or just to say ‘thanks’.

Gift cards are available from £5 to £500.
Please note, not all of our stores accept the Drake Circus Gift Cards. Those which do not are: EE, Regus, Krispy Kreme, Number One Currency, O2, Sky, Three, and Cineworld.
The Drake Circus Gift Card is also accepted in the following stores outside of the shopping centre, on Old Town Street at: Cotswold, Vodafone, Ann Summers, Game, Billabong and Warren James.

To purchase a gift card online, click here.

 Customers can check the balance of their existing card here, by calling the number on the back of their gift card, or by calling our Customer Service Desk on (01752) 223030.

Gift cards are valid for 12 months from the date of purchase. The card expiry date is written on the back of the card and terms and conditions are available here.

If you have a gift card that expires during lockdown, please contact our team on (01752) 223030, who will be happy to help

Changing Places

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room can be found within the food court facilities on the first floor.

Lifts & Escalators

Drake Circus and The Barcode offer step-free access and easy-to-use lift facilities to all levels.

Click & Collect

A number of stores within Drake Circus offer a Click & Collect service - See full list of stores offering this service.

Lost & Found Property

If you find a lost item within the public areas of the mall, please hand it to a member of our team. If you have lost an item in the public areas of the mall please call 01752 223030 or email info@drakecircus.com. If you have lost an item in one of our stores, please contact the store directly.

ATMs

ATMs are located on the Lower Mall and at the Food Court - applies to Drake Circus only.

Wi-Fi

Free Wi-Fi available throughout Drake Circus

Recycling Bins

Recycling facilities are located throughout the centre

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